Rue Crain
UPMC Presbyterian
PITTSBURGH,PA
9
years of professional experience
Detail-oriented Barista Trainer experienced in health and safety compliance, multitasking, and team mentorship. Delivered exceptional customer experiences through effective inventory management and customer engagement. Focused on fostering a positive work environment and enhancing skills in fast-paced settings.
Work History
Barista Trainer
5 Years 3 Months- Trained and mentored new baristas on coffee preparation techniques and customer service excellence.
- Developed and implemented training modules to enhance staff knowledge of beverage offerings.
- Oversaw daily operations, ensuring compliance with health and safety standards in food handling..
- Communicated ongoing feedback to trainees on their progress, offering menu selections, enhancing overall customer service experience.
- Operated espresso machines and other coffee equipment proficiently to produce consistent results.
- Collaborated with team members to create a positive and engaging atmosphere for customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
Baker
1 Year 3 Months- Implemented inventory management system to streamline ingredient sourcing and reduce waste.
- Ensured compliance with health and safety regulations during food preparation processes.
- Monitored equipment performance, troubleshooting issues to maintain uninterrupted production flow.
- Operated and maintained bakery equipment, including ovens and mixers.
Sandwich Artist
4 Months- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Managed inventory levels, restocked supplies, and minimized waste through efficient usage practices.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Implemented best practices for food safety compliance, contributing to a safe dining environment.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies
- Increased repeat customer visits by providing friendly and engaging service.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
Employee Trainer
2 Years 5 Months- Facilitated workshops on food safety, sanitation practices, and customer service excellence.
- Operated kitchen equipment to prepare and serve food items efficiently.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Collaborated with team members to enhance service delivery during peak hours.
- Developed streamlined processes for food assembly, reducing service time significantly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
GED
Skills
Safety compliance
Food safety regulations
Health code compliance
Beverage preparation techniques
Opening and closing coordination
Effective communication
Beverage quality control
Attention to detail
Verbal and written communication
Active listener
Adaptive and creative
Friendly and outgoing
Timeline
Barista Trainer
UPMC Presbyterian
06.2021 - CurrentRead More
Sandwich Artist
SUBWAY®Restaurants
04.2020 - 08.2020Read More
Baker
Insomnia Cookies
03.2020 - 06.2021Read More
Employee Trainer
Utah Food Services
02.2018 - 07.2020Read More
Literacy Pittsburgh
GED
Read More