Rueben Nichols
Southaven,MS
Summary
Accomplished IT Support Professional with over three years of comprehensive experience in providing technical support, troubleshooting, and maintenance for computer systems and networks. Demonstrated expertise in Windows and Mac environments, including proficiency in Active Directory, ServiceNow, Intune, Soti, and Cisco tools. Adept at developing software solutions, managing IT assets, and delivering top-tier remote support. Seeking to leverage my skills and experience in a challenging remote IT support role to drive efficiency and enhance technical operations. Recently being able to support a business corporate environment get back online due to the CrowdStrike outage.
Overview
2
2
years of professional experience
Work History
TECH SUPPORT ADMINISTRATOR
WILLIAMS SONOMA
01.2023 - Current
- Delivered first-line technical support for end-users, ensuring optimal performance of computers and hardware
- Provided comprehensive support for Windows 10, Windows 11, and Office 365 environments
- Leveraged Active Directory for efficient business operations and user support
- Conducted repairs and preventative maintenance on PCs and related systems to ensure reliability
- Utilized ServiceNow for asset tracking, ticket management, and report generation
- Employed Cisco tools for effective network troubleshooting and issue resolution
- Managed devices using Intune, ensuring secure and compliant configurations across endpoints
- Utilized Soti for mobile device management, streamlining administration of corporate mobile assets
- Collaborated with team members to address and meet business needs
- Offered remote support and developed software solutions to enhance user experience
- Managed data system cleanup and asset tracking initiatives
- Delivered Tier 1 and Tier 2 data support, including Mac system administration
- Performed imaging of computers and laptops, integrating them into my company's domain.
LEAD LAPTOP/DESKTOP TECHNICIAN
WILLIAMS SONOMA
- Provided first-line technical support for end-user computers and hardware, ensuring swift issue resolution
- Supported and maintained Windows 10 and Office 365 environments
- Diagnosed, repaired, and reconnected desktops, laptops (HP, Dell, Mac), and peripheral devices
- Executed repair and preventative maintenance tasks on PCs and related systems
- Conducted testing and support for over 600 laptops across various community projects
- Identified and resolved software, hardware, and network issues
- Trained new employees on company procedures and certified their knowledge
- Reimaged devices as required and maintained accurate inventory records
- Packaged and labeled IT equipment for transport in compliance with OSHA standards
- Achieved set goals while maintaining low defect rates.
Education
No Degree - Computer And Information Sciences
HINDS COMMUNITY COLLEGE
Raymond, MS05.2018
Skills
- LAPS
- Intune
- Soti
- Mac Support
- Windows 365 Power Apps
- Active Directory
- PC Refurbishing
- Hard Drive Imaging
- OS X
- Windows
- IOS
- Android
- Break / Fix
- Hardware / Software Troubleshooting
- Technical Support
- Resource optimization
- Technical Documentation
Timeline
TECH SUPPORT ADMINISTRATOR
WILLIAMS SONOMA
01.2023 - Current
LEAD LAPTOP/DESKTOP TECHNICIAN
WILLIAMS SONOMA
No Degree - Computer And Information Sciences
HINDS COMMUNITY COLLEGE
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