Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ruel Galang

Livonia,MI

Summary

Dedicated and organized Operations Manager with over 5 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

6
6
years of professional experience

Work History

Underwriter

United Wholesale Mortgage
09.2023 - Current
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.

L6 Operations Manager

Amazon Global Specialty Fulfillment - SMI1
07.2021 - 03.2023
  • Driving development with a team of Area Managers and Process Assistants upon two different shifts, Front half Nights and Back Half Days.
  • Owned site logistic metrics monitoring department compliance standards
  • Responsible for bridging gaps and barriers within shifts in Regional Daily, Weekly, and Monthly business reviews.
  • Forecasted Inbound and Outbound volumes weekly for site to maximize capacity volumes.
  • Nominated and selected to work with corporate on storyboarding training processes that will be implemented at a network level.
  • Owned building and network wide projects specified towards GSF Operations (Pick In-App Training, "Quriosity" leadership training Materials, Productivity recognition programs, and associate engagement budgeting and programs for building morale.)
  • Experienced with Tableau, PowerBi, and Quicksight.

L5 Area Manager

Amazon Fulfillment A.R Sortable - GRR1/SMI1
09.2020 - 07.2021
  • Onboarded, Trained, and developed multiple levels in leadership including L4, L5, and L6 Managers.
  • Held Weekly GEMBA audits with GM, AGM, and Senior operations, Workplace Health Services, Human Resources, and Loss prevention to create actions with the goal of improving safety and work environment barriers.
  • Served as the shift Subject Matter Expert and Point of Contact for the Count, Amnesty, and Pick departments.
  • Created and initiated training IAT, processes, and methods towards Pick to Re-bin within the Same Sub Day Network.

L4 Area Manager

Amazon Fulfillment A.R Sortable - GRR1
01.2020 - 09.2020
  • Responsible for a headcount of 100+ Amazon associates in onboarding, training, and developing to meet network standard rates and quality thresholds.
  • Overlook team thresholds involving Units per Hour, Defects per Million Orders, and attendance attrition towards forecasting daily productivity throughput results.
  • Reported and communicated daily results towards Senior Operations and Assistant General Manager for projecting actions needed for higher productivity amongst the site.

Assistant Manager / Leadership Development Program

Chick-fil-A
03.2018 - 10.2019
  • Implemented structured processes to identify future leaders and develop key skills early in careers.
  • Managed a headcount of 60+ team members during operations to train, assign, and develop in different processes within the building for efficiency.
  • Accelerated and Capitalized Food Safety Health codes involving proper process of cooking, labeling, and food quality standards.
  • Responsible for accomplishing daily set goals based on historical annual data from previous year.

Education

Bachelor of Science - Management Information Systems

Liberty University
Lynchburg, VA
05.2017

Skills

  • Logistics Oversight
  • Staff Training and Development
  • Operations Monitoring
  • Cost Reduction and Containment
  • Planning and Implementation
  • Decision Making
  • Team Leadership
  • Policies and Procedures Implementation
  • Workflow Optimization
  • Systems Implementation
  • Quality Assurance

Accomplishments

  • Awarded Mid-East Region All Star for top performing area managers in 2021 (Amazon Fulfillment A.R Sortable - GRR1)
  • Nominated and selected to join a team at Amazon Headquarters to help implement new training systems at a network level (Amazon Global Specialty Fulfillment - Seattle, WA)

Timeline

Underwriter

United Wholesale Mortgage
09.2023 - Current

L6 Operations Manager

Amazon Global Specialty Fulfillment - SMI1
07.2021 - 03.2023

L5 Area Manager

Amazon Fulfillment A.R Sortable - GRR1/SMI1
09.2020 - 07.2021

L4 Area Manager

Amazon Fulfillment A.R Sortable - GRR1
01.2020 - 09.2020

Assistant Manager / Leadership Development Program

Chick-fil-A
03.2018 - 10.2019

Bachelor of Science - Management Information Systems

Liberty University

Similar Profiles

CREATE PROFILE
Ruel Galang