Hi, I’m
Ruenasia White
Lakeland,Florida
Summary
Results-oriented Claims Adjuster bringing hands-on customer experience and exceptional leadership and communication skills. Background includes negotiation, policy interpretation and insurance products.
Overview
5
years of professional experience
1
Certification
Work History
Geico Insurance Company
Bodily Injury Adjuster II
03.2021 - Current
Job overview
- Reviewed on average of 30 medical documents and negotiate bodily injury settlements with persons and attorneys
- Investigate claims and interpret policies to determine coverage and identify fraudulent claims
- Received and responded to legal documents, review medical liens and conduct recorded statements
- Collect and analyze evidence including photographs, video and documentation from various sources
- Proven ability to develop and implement creative solutions to complex problems
- Proved successful working within tight deadlines and fast-paced environment.
Wells Fargo and Company
Bank Teller
09.2019 - 06.2020
Job overview
- Conducted complex banking transactions across multiple systems with multiple currencies
- Provided excellent customer service experience within fast-paced environment
- Maintained well-organized and priority-driven work area and coordinated between team members
- Utilized experience and trends to identify potential fraud or risky accounts to prevent loss.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
The Disney Store
Sales Associate
03.2018 - 05.2019
Job overview
- Manages overnight stocking team of 10 associates
- Provided mentorship for onboarding associates on sales tactics
- Collaborated with store manager on designing store layout to maximize sales initiative
- Identified fraud within the store and worked with loss prevention to recover
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
Florida Southern CollegeLakeland, FL
Bachelor of Communication
2024
Guttman Community College, CUNYNew York, NY
Associates of Urban Studies
12.2018
University Overview
- Elected to Secretary for Student Govemenment in 2017
Skills
- Skill Set:
- Call Center Experience in fast pace work environment
- Ability to review and interpret contracts
- Strong negotiation ability utilizing interpersonal skills
- Ability to identify potential fraudulent claims and carry out investigations
- Microsoft Office, Salesforce, Microsoft teams and Slack
- Florida Claims Adjuster License ( 620 all lines)
- Claims Investigations
- Accident Scene Investigations
- Scenario Planning
- Data Capture
Certification
- FL 620 ALL LINES INSURANCE LISCENSE
- PROJECT MANAGEMENT CERTIFICATE
Timeline
Bodily Injury Adjuster II
Geico Insurance Company
03.2021 - Current
Bank Teller
Wells Fargo and Company
09.2019 - 06.2020
Sales Associate
The Disney Store
03.2018 - 05.2019
Florida Southern College
Bachelor of Communication
Guttman Community College, CUNY
Associates of Urban Studies
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