Rufaro Chitakunye

• Implemented service desk best practices
• Contributed to the development of knowledge base articles for quicker issue identification and resolution by service desk staff.
• Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
• Compliance
• Customer service
• Thank customers process returns
• Carry out high cost financial transactions
• Ensure Federal law is followed in accordance to financial transactions

• Managed client interactions to ensure satisfaction and retention.
• Using effective communication strategies to enhance outreach efforts.
• Conducted market research to identify trends and inform campaign strategies.
• Conduct surveys for client campaigns
• Contacting at least 500 customers daily to raise awareness for client needs
• Gather data for the company campaigns

• Delivered exceptional customer service, enhancing shopping experience and fostering client loyalty.
• Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal requirements.
• Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling and inventory management.
• Worked closely with management as a keyholder trainee to run the store
• Top seller of store merchandise
• Built relationships with customers to find merchandise to meet their needs
• Assist customers with problems
• Restock
• Handle confidential sales information Customer service

Assist customers when checking out, stock merchandise, return merchandise to floor, arrange merchandise

• Assisted customers in locating merchandise
• Ring up customers items
• Maintained a clean work station