Rufkel Shannel Tiambeng
Orlando,FL
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Dependable team member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Portillos Restaurant
01.2021 - Current
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostel Receptionist
Black Angus Steakhouse
03.2020 - 01.2021
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Windermere High School
Orlando, FL05.2017
Skills
- Food Safety Measures
- Customer Interaction
- Verbal and Written Communication
- Guest Experiences
- Supply Restocking
- Upselling Strategies
- Cleaning and Sanitizing
- Operations and Procedural Knowledge
- Kitchen Cook Lines
- Kitchen Support
- Order Taking
- Hygiene Practices
- Menu Memorization
- Food Presentation
- Food Safety Knowledge
- Cash Handling Expertise
- Cleaning Techniques
Timeline
Restaurant Team Member
Portillos Restaurant
01.2021 - Current
Hostel Receptionist
Black Angus Steakhouse
03.2020 - 01.2021
High School Diploma -
Windermere High School