Rugenia Brown
The Bronx,NY
Summary
Experienced Train Conductor with a strong background in safety management and customer relations. Skilled in problem-solving, effective communication, and maintaining safety protocols, contributing to a secure and comfortable travel environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Train Conductor
NYCTA
Brooklyn, NY
08.2015 - Current
- Communicated effectively with passengers regarding delays and service updates.
- Operated trains safely along designated routes for New York City transit system.
- Assisted in emergency response procedures to ensure passenger safety.
- Monitored passenger behavior to uphold safety and comfort standards.
- Communicated with other personnel via radio or telephone while on duty.
- Inspected trains for safety hazards or issues prior to departure.
- Assisted passengers with boarding and disembarking the train safely.
- Collaborated with other crew members during emergency situations.
- Responded to customer inquiries and complaints in a professional manner.
- Received and followed directions from train dispatchers.
- Announced route destinations and changes via PA systems.
- Verified that all doors were closed properly before departure from each station.
Personal Banker
Citibank, NA
The Bronx, New York
11.2005 - 01.2015
- Assisted clients in opening and managing various bank accounts.
- Provided expert advice on financial products and services to enhance customer satisfaction.
- Processed loan applications, ensuring compliance with regulatory requirements.
- Conducted financial assessments to identify customer needs and recommend solutions.
- Educated clients on digital banking tools for convenient account management.
- Trained new staff on banking procedures and client service protocols.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Responded promptly to customer emails, phone calls and requests for information.
Education
Bachelor of Arts - Business Management
Marymount Manhattan College
New York, NY06-2006
Skills
- Train operation and route management
- Safety protocols and emergency response
- Equipment inspection
- Customer relationship management
Certification
- Associate, Customer Service — Life Insurance Designation
Timeline
Train Conductor
NYCTA
08.2015 - Current
Personal Banker
Citibank, NA
11.2005 - 01.2015
Bachelor of Arts - Business Management
Marymount Manhattan College
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