Ruggieri Cathie
West Chester,PA
Summary
Proven leader and innovative entrepreneur with a track record of enhancing business operations and profitability at Best Blinds Around and Quality Senior Care, LLC. Knowledgeable in financial management and customer relations, achieving significant revenue growth through strategic decision-making and team collaboration. Excels in employee development and regulatory compliance, ensuring top-notch service and efficiency.
Overview
24
24
years of professional experience
Work History
Business Owner
Best Blinds Around
01.2015 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Owner
Quality Senior Care, LLC
05.2000 - 01.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Trained and developed team members to build human capital.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
CNA - Nursing Assistance
Durham Technical Community College
Durham, NC05.2004
Northern High School
Durham, NC06.1981
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Employee Training
- Team Collaboration and Leadership
- Project Management
- Business Development
- Strategic Decision-Making
- Budget Control
- Professional Networking
- Bookkeeping
- Staff hiring
- Financial Management
- Business marketing
- Public Speaking
- Incident Response
- Regulatory Compliance
- Staffing oversight
- Employee Development
- Scheduling
- Goal Setting
- Staff training/development
Timeline
Business Owner
Best Blinds Around
01.2015 - Current
Owner
Quality Senior Care, LLC
05.2000 - 01.2015
CNA - Nursing Assistance
Durham Technical Community College
Northern High School
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