Rui Endo
Minot,ND
Summary
Bilingual (Japanese–English) professional with diverse experience in customer service, technical support, and hospitality. Proven ability to build strong client relationships, identify customer needs, and deliver tailored solutions through effective communication and coordination. Experienced in handling high-pressure situations, facilitating cross-functional collaboration, and guiding clients through decision-making processes. Seeking to leverage these strengths in a sales role, particularly in high-value industries such as automotive and real estate.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon Japan
Sagamihara, Kanagawa, Japan
11.2025 - 01.2026
- Collected and prepared outgoing shipments
- Collaborated with team members to ensure timely fulfillment of customer orders
- Adhered to safety protocols while handling products and operating machinery
B2B Technical Support
Hitachi Systems
Kawasaki, Kanagawa, Japan
01.2021 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Led bilingual (Japanese-English) communication in client meetings, acting as an interpreter to bridge language gaps and support effective decision-making
Airport Concierge
Haneda Ryokyaku Service
Ota-ku, Tokyo, Japan
06.2017 - 06.2020
- Delivered high-quality customer service in both Japanese and English
- Supervised a team overseeing staff allocations across teams and conducting performance evaluations
- Assisted domestic and international customers with airport navigation and directions
- Made arrangements for transportation for domestic and international customers
- Managed reservations and booking systems, streamlining processes for efficient service delivery.
- Assisted guests with inquiries, providing accurate information about local attractions and amenities.
- Managed lost and found services and made paging announcements to assist customers efficiently
Japanese Restaurant (Kappo-style) Sous Chef
Tsubaki
Totsuka, Yokohama, Kanagawa, Japan
04.2013 - 05.2017
- Gained hands-on training under a chef with experience in a Michelin-starred restaurant
- Supervised kitchen operations to ensure timely meal preparation and service quality.
- Trained and mentored junior staff in culinary techniques and safety protocols.
- Developed seasonal menu items, incorporating local ingredients and food trends.
- Presented dishes and explained ingredients and preparation methods to customers
Education
Bachelor of Science - Liberal Arts (Focus On Business)
Tamagawa University
Machida, Tokyo03-2014
Skills
- Bilingual Communication (Japanese–English): Effectively communicate with diverse clients and stakeholders across cultural and language barriers
- Client Relationship Management: Build trust with customers through attentive service, clear communication, and tailored solutions
- Needs Assessment & Solution Coordination: Identify customer needs and coordinate with internal teams and external partners to deliver appropriate solutions
- Cross-functional Coordination: Collaborate with multiple departments and vendors to ensure seamless service delivery
- Customer Service Excellence: Delivered high-quality service in fast-paced environments, ensuring customer satisfaction
- Adaptability & Problem-Solving: Respond quickly to customer issues and changing situations with practical solutions
Awards
I won the best customer service award in the entire airport workers.
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Fulfillment Associate
Amazon Japan
11.2025 - 01.2026
B2B Technical Support
Hitachi Systems
01.2021 - 06.2025
Airport Concierge
Haneda Ryokyaku Service
06.2017 - 06.2020
Japanese Restaurant (Kappo-style) Sous Chef
Tsubaki
04.2013 - 05.2017
Bachelor of Science - Liberal Arts (Focus On Business)
Tamagawa University