Ruinan (Ricky) Yang
Bentonville,AR
Summary
Energetic and experienced senior program manager/business analyst/ operation manager with 7 Years of total work experience. 3 Years of program management, data analysis and business analysis. One year experience in legal and international business relations. 3 Years of business operation and execution. 6 Years of military service experience in medical logistics. With MBA and MIS (management information system) education background. Fluent in English (business level) and native speaker in Chinese (Mandarin). With Lean/Six Sigma Green belt and AWS could practitioner certified.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Walmart
01.2023 - Current
- Driving execution of multiple business plans and projects by identifying customer and operational needs, developing, and communicating business plans and priorities, and ensuring continuous improvement.
- Providing supervision and development opportunities for associates through training, mentoring, and performance evaluations.
- Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity.
- Ensuring business needs are met by evaluating effectiveness of current plans, programs and initiatives, and consulting with key stakeholders to make improvements.
- Driving informed decision-making and resolution of critical issues by partnering with senior leaders and developing program management life cycle.
- Driving program management process improvement through gap analyses, development of improved processes, and ensuring alignment with company strategy.
- Interpreting and utilizing information for one or more initiative work streams to develop solutions that reduce cost and meet business goals.
Program Manager
Amazon
01.2020 - 10.2022
- Supporting on road capacity on regional level of 7 Amazon delivery stations with 64 delivery service partners in STL, KC and Detroit region
- Providing data/analysis to drive average days worked in order to mitigate/prevent volume gaps
- Support senior field leaders with delivery service partners Business Reviews and provide support for delivery service partners' driver growth needs
- Support year round strategy, for off peak, launch sites and peak hiring plans for all stations and delivery service partners in central region
- Execute strategy to deliver driver counts needed to meet year round capacity needs
- Conduct weekly data analysis to support senior leaders in region to identify forward looking capacity risks
- Identify gaps in driver capacity at station level and work with stakeholders to address proactively
- Move between strategy and execution on daily basis, iterate and innovate acquisition and experience for Delivery Associates, improving onboarding experience for new drivers and delivery service partners owners
- Work with community and affinity partnerships in region to develop unique and innovative solutions for hard to hire markets, establish contingency plans to address and prevent gaps in key markets
Operations Manager
Amazon
01.2020 - 12.2021
- Lead, manage, and develop team of 120 Associates
- Communicate policies to Associates and act as primary information source for team, maintaining compliance, consistency, and taking corrective action when needed
- Create, manage, and support recognition and communication programs
- Partner with management team to establish and maintain quality control standards
- Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
Supply Chain Intern
Airxcel, Inc
05.2018 - 01.2019
- Create Non-Disclosure Agreement (NDA) for Chinese suppliers
- Update Purchasing term and conditions for company
- Update and manage Conflict Minerals documents between U.S and Chinese suppliers
- Update Master purchasing agreement for company
- Assist in PO creation/tracking, RFQ management
- Assist in researching prices on different materials
Graduate Research Assistant
Wichita State University
01.2010 - 01.2018
- Include providing organizational and operational support in development
- Assisted faculty members with data collection for potential academic publications
- Completed administrative and research duties per professor request
- Analyzed acquired information and presented to professors
- Worked with principal investigators to coordinate qualitative research into small and family businesses
Logistics Specialist
U.S. Army Reserve
01.2004 - 01.2016
Education
MBA -
Wichita State University
Wichita, KS12.2019
Bachelor of Science - Management Information Systems
Wichita State University
Wichita, KS05.2017
Skills
- Bilingual Communications
- Data Analysis
- Business Strategy
- Business Development
- Business Analysis
- Operations Management
Certification
- Lean Six Sigma Green Belt Certification - Level II, Six Sigma Global Institute, 17017170
- Amazon Web Services Cloud Practitioner, Amazon Web Services (AWS), 05/01/22, 05/01/25, PVZWESNBNFEE10GZ
Honors Awards
- Operation manager of the month, Amazon, 03/01/21
- Dean's Honor Roll for the W. Frank Barton School of Business., Wichita State University, 05/01/15
- Dean's Honor Roll for the W. Frank Barton School of Business., Wichita State University, 12/01/16
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Senior Program Manager
Walmart
01.2023 - Current
Program Manager
Amazon
01.2020 - 10.2022
Operations Manager
Amazon
01.2020 - 12.2021
Supply Chain Intern
Airxcel, Inc
05.2018 - 01.2019
Graduate Research Assistant
Wichita State University
01.2010 - 01.2018
Logistics Specialist
U.S. Army Reserve
01.2004 - 01.2016
MBA -
Wichita State University
Bachelor of Science - Management Information Systems
Wichita State University