Rukaya Ruth Addo
Rahway,NJ
Summary
Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities. Ready to use and develop skills in communication and patient support.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Hackensack Meridian Health JFK Medical Center
07.2025 - Current
- Assisted in monitoring vital signs and patient comfort during procedures.
- Supported nursing staff with daily care routines and administrative tasks.
- Maintained cleanliness and organization of patient care areas and equipment.
- Documented patient information accurately in electronic health records systems.
- Maintained clean and safe environment to promote patient safety and comfort.
Customer Service Representative
MTN Ghana, Graphic Road Office
08.2010 - 12.2011
- Provided prompt and courteous assistance to customers via phone, email, and chat.
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Maintained accurate records of customer interactions using CRM software.
- Assisted in training new team members on customer service protocols.
- Contributed to a positive team environment by supporting colleagues during peak periods.
Education
BBA - Business Administration
University of Ghana
Greater, Ghana09-2021
High School Diploma -
St. Mary's Senior High School
Greater, Ghana09-2010
Skills
- Active listening
- Vital signs monitoring
- Patient observation
- Basic life support
- Catheter care
- Feeding assistance
- Patient positioning
- Patient services
- Emergency response
- Data collection
- Mobility assistance
- Problem resolution
- Customer relations
- Documentation
Languages
English
Full Professional
Timeline
Patient Care Technician
Hackensack Meridian Health JFK Medical Center
07.2025 - Current
Customer Service Representative
MTN Ghana, Graphic Road Office
08.2010 - 12.2011
BBA - Business Administration
University of Ghana
High School Diploma -
St. Mary's Senior High School
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