Rukayat Akesode
Westerville,OH
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses the willingness to take on added responsibilities to meet team goals. Lastly, determined to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Advocate Specialist
BMW Financial Services NA
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved complex customer issues with high level of professionalism and empathy.
- Collaborated with cross-functional teams to implement process improvements that increased efficiency in customer support.
- Manage high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
- Implemented strategies to reduce hold times and improve overall call center performance metrics.
- Handled sensitive customer information with discretion while adhering to strict data privacy regulations.
- Participated in regular team meetings, sharing insights and best practices for ongoing development of Customer Advocate Specialist role.
Dispatcher
Citywide Mobile Response
10.2013 - 06.2023
- Questioned callers to determine their locations, nature of their problems and type of responses needed.
- Maintained over 300 files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
- Determined response requirements and relative priorities of situations.
- Maintained access to, and security of over 300 highly sensitive materials.
- Performed closely with customers to effectively resolve issues and complaints.
- Established professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Dispatcher
SeniorCare Emergency Medical Services
04.2018 - 08.2020
- Received emergency calls through telephones, radio system or computer-aided dispatch system.
- Questioned callers to obtain information needed to establish appropriate course of action.
- Dispatched appropriate ambulance type after determining call type based on information received.
- Maintained communication with over 100 dispatched units to monitor responses as well as callers to monitor emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official EMS units while tracking data in real-time environments.
- Maintained updated and detailed records of calls in physical and electronic database.
Recreational Aide
Bronx River Senior Center
02.2013 - 05.2013
- Organized recreational activities for over 30 elderly patients.
- Conducted assessments and assisted with questionnaire completion.
- Hosted recreational activities and aided residents with mobility and transportation.
- Provided emotional support to residents as needed.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Provided clear instruction to activity and program participants to deliver fun and safety.
Clerical Assistant
Citizen Advice Bureau
06.2007 - 08.2009
- Responsible for assigning homes to homeless.
- Performed background checks on prospective home receivers.
- Responsible for keeping clients personal information safe and private.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled over 20-25 office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Education
B.S - Aging and Health Studies
Empire State College/SUNY
New York, NY12.2017
A.A.S - Aging and Health Studies
Hostos Community College/CUNY
Bronx, NY12.2013
Skills
- Technology Proficiency.
- Skilled at Internet research and navigation/Windows, Microsoft Word/Excel
- Good judgment/communication/speaking skills.
- Well organized; multi-tasker who creates team environment.
- Cultural Competence/Client Interactions/ Attention to details.
- Customer Service/Stress Management.
- Medical Terminology.
Certification
EKG AND PHLEBOTOMY 09/2022
Conducting multiple tests mainly focusing on various dimensions of the heart and lungs through electrocardiograms. Obtaining blood from patients through venipuncture, preparing specimens for transport and recording and labeling vitals accurately.
Timeline
Customer Advocate Specialist
BMW Financial Services NA
09.2023 - Current
Dispatcher
SeniorCare Emergency Medical Services
04.2018 - 08.2020
Dispatcher
Citywide Mobile Response
10.2013 - 06.2023
Recreational Aide
Bronx River Senior Center
02.2013 - 05.2013
Clerical Assistant
Citizen Advice Bureau
06.2007 - 08.2009
B.S - Aging and Health Studies
Empire State College/SUNY
A.A.S - Aging and Health Studies
Hostos Community College/CUNY
Similar Profiles
Charl BlomCharl Blom
Business Development Manager at BMW Financial Services AustraliaBusiness Development Manager at BMW Financial Services Australia
Natasha WhartonNatasha Wharton
Financial Advisor at BMW financial services (capita)Financial Advisor at BMW financial services (capita)
Alynzia PriceAlynzia Price
Funding Team Manager - Central Region at BMW Financial ServicesFunding Team Manager - Central Region at BMW Financial Services