Rukhsar Lash
Pittsburgh,PA
Summary
A dedicated and reliable individual with vast experience in customer service, technical advising, troubleshooting and application of critical analysis to achieve goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Patient Care Technician
Allegheny General Hospital
12.2023 - Current
- Patient hygiene and comfort care.
- Mobility assistance.
- Maintenance and stocking of emergency equipment and carts.
- Assistance in wound care and vitals monitoring.
- Assist nursing staff as needed.
Student Researcher
UPMC Hillman Cancer Center
1 2021 - 7 2022
- Dry lab data input and analysis , which assisted in drawing conclusions on experimental data
- Assisted in creating experimental scenarios by fulfilling lab evaluator role for incoming participants
- Assist in recruiting student researcher support staff
- Input and analysis of comet assay to contribute data for study
- Perform literature review to fill in knowledge gaps.
Undergraduate Teaching Assistant
University Of Pittsburgh
01.2019 - 12.2021
- Assist professors in completing daily tasks within the classroom
- Held weekly meetings for students to enrich student learning experience
- Formulate study guides and practice materials to assess student performance
- Oversee large study group sessions to improve student engagement and grades
- Lead recitation session for the assigned group of students
Motor Transport Operator (88M)
United States Army, Motor Trans Ops
12.2013 - 09.2020
- Sharpened reporting and analytic skills by running vehicle reports and tracking medical and personnel records.
- Oversaw Customer Service organization and management of vehicle cargos.
- Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
Sales Rep
Penn Plaza
01.2016 - 11.2018
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for business.
- Developed and utilized sales reports, helping leadership make key decisions and outperform operational targets.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Technical Advisor
Innovis
08.2014 - 07.2015
- Leveraged in house software to make adjustments for clientele.
- These adjustments include management of accounts, providing assistance with products, and providing technical resolutions.
- In addition monitored employee growth by monitoring surveys and success rates.
- Provided technical advice and support to technical project groups.
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
Technical Advisor
Ibex Global
06.2013 - 08.2014
- Exercised analytical, research and customer service skills to deliver technical solutions to AT&T, Apple, and Sovereign Bank customers.
- Provided technical advice and support to technical project groups.
Store Manager
Center Point Store
05.2012 - 01.2014
- Supervised staff while implementing strict budget to maximize store profits.
- Oversaw inventory purchasing and selling.
- Also managed payroll and employee hours.
Education
Bachelor of Science - Biological Sciences And Chemistry (minor)
University of Pittsburgh
Pittsburgh, PA 01.2019 - 08.2022
Associate of Science -
Community College of Allegheny County (CCAC- Main)
Pittsburgh, PA 08.2016 - 05.2018
High School Diploma -
Kishinchad Chellaram College
Mumbai, India 05.2008 - 05.2010
Skills
Customer services skills
Research and critical analysis capabilities
Troubleshooting techniques and strategies
Fluent in Hindi
Teaching skills
Accomplishments
High Honors for Associate of Science, Honors project on Cardano Tartaglia method, Summa Cum Laude for Bachelors in Science
Affiliations
Phi Theta Kappa honors society, SALUTE Veterans National Honor Society
Research
- Dr. Dana Bovbjerg Lab at UPMC Shadyside Bio Behavioral Oncology Dept : Brief Stresses Experimental Study
- Dr. Tia-Lynn Ashman Lab at University of Pittsburgh Biological Science Dept : Flower Microbiome
- Drs. Arndt and Kaplan Lab University of Pittsburgh Biological Science Dept : DNA Regulation and Disease
- Dr. Dana Bovbjerg Lab at UPMC Shadyside Bio Behavioral Oncology Dept : Well-being After Breast Cancer Surgery Study
Volunteering
- Shadow Dr. Conrad Smith, Cardiologist and Director of Cardiac Catheterization Labs at UPMC Presbyterian
- Shadow Dr. Johannes Bonatti, M.D., FETCS at UPMC Presbyterian
- Shadow Perfusionist at Allegheny General and UPMC Presbyterian
- VA Pittsburgh Health Care System : Shadow medical doctors and Volunteer in the Emergency Department
- American RedCross: Blood Donor Ambassador
- St Mark's Lutheran Church Brookline : Meal preparation for Meals on Wheels and 341 Christian Feeding Ministry
Timeline
Patient Care Technician
Allegheny General Hospital
12.2023 - Current
Undergraduate Teaching Assistant
University Of Pittsburgh
01.2019 - 12.2021
Bachelor of Science - Biological Sciences And Chemistry (minor)
University of Pittsburgh
01.2019 - 08.2022
Associate of Science -
Community College of Allegheny County (CCAC- Main)
08.2016 - 05.2018
Sales Rep
Penn Plaza
01.2016 - 11.2018
Technical Advisor
Innovis
08.2014 - 07.2015
Motor Transport Operator (88M)
United States Army, Motor Trans Ops
12.2013 - 09.2020
Technical Advisor
Ibex Global
06.2013 - 08.2014
Store Manager
Center Point Store
05.2012 - 01.2014
High School Diploma -
Kishinchad Chellaram College
05.2008 - 05.2010
Student Researcher
UPMC Hillman Cancer Center
1 2021 - 7 2022