Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
DeliveryDriver

Rukiya Sparrow

Suffolk,VA

Summary

Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.

Dynamic delivery professional with a proven track record at Tidewater Logistics, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely deliveries and proactive communication. Skilled in route optimization and maintaining safety standards, consistently meeting critical deadlines while fostering strong client relationships.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Tidewater Logistics
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Human Resources Specialist

Briggs Home Healthcare Agency
06.2015 - 11.2019
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.

Delivery Courier

Ontrac
12.2019 - 09.2024
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.

Education

Business Administration - Accounting And Finance

Tidewater Community College
Norfolk, VA

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Delivery Driver

Tidewater Logistics
11.2024 - Current

Delivery Courier

Ontrac
12.2019 - 09.2024

Human Resources Specialist

Briggs Home Healthcare Agency
06.2015 - 11.2019

Business Administration - Accounting And Finance

Tidewater Community College

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Rukiya Sparrow