Rumarvin Torres
Colorado Springs,CO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
MCM Elegante Hotel
Colorado Springs, CO
01.2025 - Current
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Handled reservation inquiries via phone and email, ensuring accurate bookings.
- Assisted guests with local information and recommendations to improve satisfaction levels.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
Server
Outback Steakhouse
Aurora, CO
02.2022 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Ensured accurate order taking and menu item recommendations to enhance guest experience.
- Managed multiple tables efficiently, prioritizing tasks to maintain service flow.
- Trained new staff on service standards and operational procedures for consistency.
Outbound Specialist
Pointsbet
Denver, CO
01.2020 - 09.2024
- Managed outbound communications to enhance customer engagement and retention.
- Developed targeted outreach strategies to optimize response rates and drive conversions.
- Collaborated with cross-functional teams to align messaging and improve campaign effectiveness.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction scores.
Education
GED -
Middlesex County College
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Guest relations
- Front office support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
MCM Elegante Hotel
01.2025 - Current
Server
Outback Steakhouse
02.2022 - 05.2025
Outbound Specialist
Pointsbet
01.2020 - 09.2024
GED -
Middlesex County College