Rumbidzayi Ndangariro
Harare
Summary
Dedicated professional with over 6 years of experience in front-desk operations, cash handling, and administrative support. Demonstrated ability to provide exceptional guest experiences, manage sensitive documentation, handle cash transactions accurately, and maintain compliant records. Possesses strong interpersonal skills and a passion for service excellence.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Ecocash Holdings
01.2021 - 07.2024
- Provided professional front-line customer service, ensuring a positive first impression and accurate processing of customer requests.
- Assisted customers with account services, product selection, and documentation while maintaining accurate records.
- Supported daily cash transactions in compliance with company procedures.
Reception And Helpdesk
Ecocash Holdings
01.2019 - 01.2021
- Served as the first point of contact, providing professional assistance and information to customers.
- Logged customer inquiries, complaints, and resolutions accurately within internal systems.
- Supported internal audits, inspections, and training initiatives.
Call Center Agent
Econet Wireless
01.2017 - 01.2019
- Handled high-volume customer interactions while meeting quality and service standards.
- Responded to inquiries across multiple channels and updated customer records in CRM systems.
- Accurately documented customer feedback, issues, and resolutions.
Education
English And Communication Honors Degree -
Midlands State University
01.2016
Skills
- Cultural adaptability
- Interpersonal skills
- Communication Skill
- Front and Help Desk Operations
- Cash Handling & Reconciliation
- Team player
Timeline
Sales Consultant
Ecocash Holdings
01.2021 - 07.2024
Reception And Helpdesk
Ecocash Holdings
01.2019 - 01.2021
Call Center Agent
Econet Wireless
01.2017 - 01.2019
English And Communication Honors Degree -
Midlands State University