Rumer Reyes
Spring Valley,USA
Summary
US Navy Veteran and I am seeking a position with task associated with customer service and patient care. My 22 years of military experience has provided me with the discipline to lead and manage all tasks to fulfillment. I have a keen interest in managing human resources, patient/customer care in the medical field and I know my experience and abilities will enhance the efficiency and effectiveness of personnel in any organization. I am reliable, flexible and successfully work in diversity. I am excited to contribute my talents and knowledge towards your team. I had increased customer satisfaction and delivered excellent office administrative, communication skills, direct patient interaction within my time in the military.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor
Club Sycuan
04.2021 - Current
- Dynamic Leader. Led and supervised over 25 Club team members in Guest Services Department at Sycuan Casino and Resort by providing to over 1,000 guests of daily casino promotions, policies and regulations.
- Excellent communication skills. Collaborate with inter and intra managers in the casino for guest assistance, resolving complex issues including team members administrative tasks, data gathering, daily report submissions and monthly, quarterly and employee annual reviews.
Chief Hospital Corpsman, Medical Laboratory Technician, Phlebotomist, Hospital Corpsman FMF, Ward Corpsman
US Navy
10.1998 - 09.2020
- Medical Laboratory Technician Instructor, US Naval Medical Portsmouth (2017-2020) Trained and Supervised over 2,000 laboratory students with 98% ASCP passing rate, performed hands-on phlebotomy training, lab testing and over 1,000 hours of didactic classes.
- Leading Chief Petty Officer, Naval Medical Center San Diego, Laboratory Department (2013-2016) Led over 60 Medical Laboratory Technicians and 3 junior Laboratory Officers, planned, implemented and administered laboratory programs and services in NAVMEDWEST including 11 health care facilities, in administration, training, and coordination of medical staff.
- As Dual hatted Chief Petty Officer and Medical Laboratory Technician/Phlebotomists, performed administrative and clinical coverages in all outlying laboratory clinics within NAVMED West, collected human body fluids and specimens processed over 1 million samples in various clinics within continental US and overseas in support of over 30 thousand DOD personnel and families.
- As Medical Laboratory Technician, processed over 1 million samples from 2001 to 2016 in various Military Laboratory Clinics passing 100% CAP/CLIA inspections in the US and overseas hospitals and clinics. Established work schedules and assignments for staff, according to workload, space, and equipment availability. Skilled communicator with proven administrative expertise, successfully passed 4 College of American Pathologists Inspection at NMCSCD with zero discrepancies. Provided personnel career development, training and established high morale environment to promote teamwork and cohesiveness.
- As Lead Medical Laboratory Technician Kandahar Role III, Tarin Kowt Forward Surgical Team, processed laboratory testing and blood bank transfusions of NATO personnel and Tri-service Army, Marine Corps and Air Force earning Navy Achievement Medal in the support of lifesaving lab testing to medical officers and blood collections/transfusions in Afghanistan region Role III (2010-2011) TK FSE (2012-2013)
- 3 Deployment tours: Hospital Corpsman, Role 3, Kandahar, Afghanistan (2010-2011) Emergency Technician, Laboratory Tech, Role 2, Uruzgan Province, Afghanistan (2012-2013) Frontline, Field Medicine, Combat Corpsman 3rd Battalion, 1st Marines, Fallujah Iraq (2001-2002)
- Commands: Naval Hospital Okinawa, Japan (HM) 1999-2001 Medical Laboratory Technician C school (student) 2001-2003 3rd Battalion, First Marine Division (HM) 2003-2004 Naval Hospital Camp Pendleton, California (HM) 2003-2007 3rd Dental Battalion, Okinawa Japan, (student) 2007-2009 Naval Hospital, Okinawa, Japan, (HM) 2009-2012 Role II, Tarin Kowt, Afghanistan 2012-2013 Naval Medical Center, San Diego, CA (HM, Lab) 2013-2016 Navy Training Center, Portsmouth, VA 2017-2020.
Education
Certificate Laboratory Technician - Health Sciences
US Navy
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff development
- Team building
- Operations management
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
Accomplishments
Received Navy Commendation Medal, Navy Achievement Medal, including Combat Action Ribbon during time in the military -22 years of service (1998-2020 )
Certification
- American Society of Clinical Pathologists, Phlebotomist License, 2026-2028
- CPDH, California Phlebotomist (CPT 1) License, 2025-2027
- Basic Life Support Certified, 2025-2027
- George Washington University Medical Laboratory Certification, NSHS San Diego (2001)
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Supervisor
Club Sycuan
04.2021 - Current
Chief Hospital Corpsman, Medical Laboratory Technician, Phlebotomist, Hospital Corpsman FMF, Ward Corpsman
US Navy
10.1998 - 09.2020
Certificate Laboratory Technician - Health Sciences
US Navy