Rumit Purohit
Dallas,TX
Summary
Results-driven hospitality executive with 19 years of global experience in managing large-scale Rooms Division operations for luxury hotels, resorts, and cruise lines. Expertise in overseeing high-volume properties, driving guest satisfaction, and improving financial outcomes. Skilled in building high-performing teams and enhancing service delivery through effective leadership and collaboration.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Director of Rooms
Omni Hotels & Resorts
Dallas, TX
10.2025 - Current
- Oversaw Rooms Division operations for 1,001-room luxury property, ensuring excellence in housekeeping, front office, guest services, spa, and retail
- Support full Rooms Division operations for a 1,001-room luxury property, including housekeeping, front office, guest services, spa, and retail
- Partner closely with Director of Rooms to ensure seamless alignment across all guest-facing departments
- Analyzed budgets, labor costs, and productivity metrics to optimize resource allocation across multiple departments
- Coordinated cross-functional collaboration between Rooms, Engineering, and F&B to enhance operational efficiency
- Resolve escalated guest concerns and implement effective service recovery strategies
- Drive leadership development, engagement, and succession planning programs.
Director of Housekeeping & Laundry Operations
Omni Hotels & Resorts
Dallas, TX
04.2023 - 10.2025
- Led housekeeping and laundry operations for 1,001-room luxury hotel, ensuring exceptional standards in spa, retail, and public areas
- Managed and developed team of 130+ employees across multiple operational units, fostering a culture of high performance and collaboration
- Manage and develop a team of 130+ employees across multiple operational units
- Oversaw budgeting, payroll, and cost control to enhance overall operational efficiency and profitability.
Executive Housekeeper
Great Wolf Lodge
08.2022 - 03.2023
- Managed housekeeping operations for 600+room luxury property, ensuring high standards of cleanliness and guest satisfaction.
- Managed 75+ team members to ensure seamless service for daily occupancy exceeding 2,500 guests
- Collaborated with guest services and retail teams to enhance guest satisfaction scores
- Oversaw budgeting, staffing, and operational costs to uphold high service standards
- Ensured safety compliance and staff training across all housekeeping functions
Executive Housekeeper/Acting Operations Leader
Waldorf St. Martins Apartments
New Zealand
02.2015 - 04.2018
- Managed housekeeping operations for 155-room luxury property, ensuring high standards of cleanliness and guest satisfaction
- Supervised 55+ staff while coordinating front office and F&B operations to enhance overall guest experience
- Controlled budgets, inventory, and operational performance
- Controlled budgets and inventory, optimizing operational performance to meet financial targets
- Served as Acting General Manager in leadership absence
Deck Supervisor – Housekeeping Operations
Royal Caribbean International
01.2010 - 01.2014
- Supervised housekeeping for 1,870 staterooms and 6,000+ guests
- Coordinated with guest services and retail teams to enhance operational synergy
- Focused on team development and operational efficiency
- Developed team training programs to improve service quality and operational efficiency
Principal Supervisor
Fraser Suites
Sydney, Australia
01.2006 - 01.2010
- Managed luxury serviced apartment operations and guest services to ensure high guest satisfaction
- Oversaw payroll, inventory, and budgeting processes to maintain financial accuracy and resource availability
- Implemented training programs to develop staff skills and improve service quality
Education
Master of Professional Accounting - Accounting and Finance
Central Queensland University
AustraliaPostgraduate Diploma - Management
UUNZ Institute of Business
New ZealandBachelor of Accounting - Accounting
Gujarat University
IndiaSkills
- Rooms division leadership
- Guest Experience & Service Excellence
- Spa, Retail & Ancillary Revenue Operations
- Budgeting, Forecasting & Cost Optimization
- Staff Scheduling
- Team leadership and development
- Quality Assurance & Brand Standards Compliance
- Team Leadership & Talent Development(200Staff)
- Vendor Negotiation & Contract Management
Certification
Housekeeping Leadership Training, Crisis Management & Human Behavior, Crowd Management Certification, Emergency Response & Guest Assistance
Timeline
Assistant Director of Rooms
Omni Hotels & Resorts
10.2025 - Current
Director of Housekeeping & Laundry Operations
Omni Hotels & Resorts
04.2023 - 10.2025
Executive Housekeeper
Great Wolf Lodge
08.2022 - 03.2023
Executive Housekeeper/Acting Operations Leader
Waldorf St. Martins Apartments
02.2015 - 04.2018
Deck Supervisor – Housekeeping Operations
Royal Caribbean International
01.2010 - 01.2014
Principal Supervisor
Fraser Suites
01.2006 - 01.2010
Bachelor of Accounting - Accounting
Gujarat University
Postgraduate Diploma - Management
UUNZ Institute of Business
Master of Professional Accounting - Accounting and Finance
Central Queensland University