RUNLING CHEN
Castro Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
FOH Supervisor
Hyde Park Hospitality
03.2024 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
FOH Supervisor
Compass Group, Eurest
11.2022 - 03.2024
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Directly handles guest's queries and complaints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Kitchen: assists in cooking and prepping.
Floor Attendant
Compass Group, Eurest Dining
01.2019 - 11.2022
- Contributed to inventory management by conducting regular stock checks and reporting discrepancies to supervisors.
- Assisted in reducing safety hazards through diligent inspection and maintenance of all floor areas.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Jefferson High School
Daly City, CA05.2011
Skills
- Safety Training
- Work Schedule Creation
- Equipment Inspection
- Process Monitoring and Improvement
- Assignment Delegation
- Supply Ordering
- Quality Control
- Inventory Control
Timeline
FOH Supervisor
Hyde Park Hospitality
03.2024 - Current
FOH Supervisor
Compass Group, Eurest
11.2022 - 03.2024
Floor Attendant
Compass Group, Eurest Dining
01.2019 - 11.2022
High School Diploma -
Jefferson High School
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