Ruqia Abdi
Galloway
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Able Applied Technology
08.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Making outbound calls and fielding unbound calls to provide technical support, troubleshoot and diagnose issues, and create work orders for parts to resolve customer tickets.
- Continuously learning and developing expertise in Able products, including all updates and changes
- Displaying a team-oriented mentality by helping other specialist as needed and communicated positively and effectively in person and via microsoft Teams.
Field Recruiter
Remedy Staffing
07.2022 - 04.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Maintaining sales goal for the branch
- Collaborated with HR leadership regarding candidate salary determinations.
- Collaborated with managers to identify and address employee relations issues.
Patient Care Technician
Ohio State University Wexner Medical Center
01.2020 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for an average of twelve patients per shift including 5-7 nurses with a 260& influx during the peak of covid-19 pandemic
- Adapted to a surge of ICU patients during the covid-19 pandemic, working overtime, and implementing new care procedures.
Education
Associate of Science - Computer/Information Technology Administration
Columbus State Community College
Columbus, OH01.2025
No Degree - Information Technology
Per Scholas
Columbus09.2023
High School Diploma -
Licking Heights High School
Pataskala, OH05.2018
Skills
- Read Technical Manuals
- Software Debugging
- Technical Support and Assistance
- Microsoft Internet Explorer
- Troubleshooting and Diagnosing
- Hardware and Software Configuration
- Analytical and Methodical
- VMware Virtualization
- Documenting Calls
Certification
- Technical Support Fundamental - Google
- Data, Data, Everywhere - Google
- Cisco IT Essentials - Cisco
- Cisco Networking Essential - Cisco
Languages
Somali
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support Specialist
Able Applied Technology
08.2023 - Current
Field Recruiter
Remedy Staffing
07.2022 - 04.2023
Patient Care Technician
Ohio State University Wexner Medical Center
01.2020 - 07.2022
Associate of Science - Computer/Information Technology Administration
Columbus State Community College
No Degree - Information Technology
Per Scholas
High School Diploma -
Licking Heights High School
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