Rusbel Lemus
Kissimmee,FL
Summary
Dynamic leader with extensive experience at Wawa, excelling in labor and inventory management. Proven track record in boosting efficiency and profitability, while fostering a culture of recognition and professional growth. Expert in training and onboarding, with a commitment to enhancing customer satisfaction through exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Wawa
01.2023 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
Customer Service Supervisor
Wawa
06.2022 - 12.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Customer Service Associate
Wawa
04.2016 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL01-2022
Skills
- Labor management
- Training and onboarding
- Inventory management
- Profitability optimization
Certification
ServSafe
Timeline
Food and Beverage Manager
Wawa
01.2023 - Current
Customer Service Supervisor
Wawa
06.2022 - 12.2022
Customer Service Associate
Wawa
04.2016 - 06.2022
ServSafe
Bachelor of Science - Hospitality Management
University of Central Florida
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