Rushanda Dear
Summary
Accomplished Customer Service Representative at Conduent, adept in conflict resolution and critical thinking, significantly enhanced customer satisfaction. Leveraged computer proficiency and Microsoft Excel to streamline data entry processes, achieving a notable increase in efficiency. Excelled in client relations, ensuring seamless complaint handling and problem resolution.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
09.2017 - 09.2024
Supporting client's customers as a first point of contact and resolving questions/complaints concerning their accounts. Performs business support or technical work, using data organizing and coordination skills. Identify customer needs and concerns and proactively find solutions to meet their requirements.
Education
Associate Degree In Medical Assistance - Medical Technology
Virginia College of Jackson
Jackson10.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Microsoft Outlook
- Product Knowledge
Timeline
Customer Service Representative
Conduent
09.2017 - 09.2024
Associate Degree In Medical Assistance - Medical Technology
Virginia College of Jackson
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