Rushawn Holloman
Oklahoma City,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communications and telco industry, as well as industry safety standards. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Technician
AT&T
Norman, OK
03.2015 - Current
- Installation of IP services and devices for all AT&T consumers & Isolating and repairing faults or damages throughout AT&T infrastructure
- Acting as a direct point of contact for all consumer needs and customer relation inquiries
- Installation of Fiber optic equipment, copper systems, High Capacity lines, DS1 subscriber lines, and T1 lines
- Coordinating with local contractors to install and repair AT&T copper and fiber optic plants
- Fiber Splicing Single and Multi mode, single strands and Ribbon splicing
- Installation of Fiber Optics for new and existing multi dwelling living units
- Maintaining Company Vehicle and tools Analyzing wireless networks and ensuring seamless end to end coverage for residential and business consumers.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Enhanced customer experience with personalized assistance and product recommendations.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Completed monthly and quarterly safety checklist and training programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Assessed new equipment acquisitions for potential hazards before integration into the workplace environment.
- Participated in company training initiatives to continuously improve technical skills related to property damage assessment and estimation techniques.
Premise Technician
AT&T
Little Rock, AR
01.2013 - 03.2015
- Installation of Internet Protocol services and devices for U-verse residential and business platforms
- Educating consumers on current and future equipment specifications, features, and capabilities
- Isolating and repairing networking and communication issues
- Acting as a direct point of contact for all consumer needs and customer relation inquiries.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
Personal Assistant/Part-Time
RushCor LLC
Little Rock, AR
10.2010 - 01.2013
- Maintained schedules and appointments
- Conducted Interviews with Potential Clients
- Prepared and organized documents for submission to Circuit, District and Federal Court system
- Prepared pardon applications to be submitted to the Governor
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
Assistant Manager
Rack Room Shoes
Little Rock, AR
11.2011 - 01.2013
- Directly assisting store manager with all store related issues and supervised day-to-day operations to meet performance, quality and service expectations.
- I maintained a clean, safe, and organized store environment to enhance the customer experience.
- Communicating daily and long term objectives with sales team
- Effectively educated new employees on store operations, using the equipment, and understanding company policies
- I Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- I Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Communicating and Networking with our other stores and corporate headquarters, via emails, phone calls, and postal exchange to keep the company growing
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Providing excellent customer service and enhancing the customer experience
- Train new members of the management team, teaching skills needed to effectively manage the store and lead the team to success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Direct TV Sales Representative
Benjamin Brothers Management Group
Little Rock, AR
06.2011 - 10.2011
- Conducted face to face sales with potential customer
- Effectively communicated the detail of services and promotions
- Educated first time customer on package details, equipment usage, and understanding their service
- Handled customer complaints or inquiries regarding their accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Private First Class/Equipment Utilities Repairer
Arkansas Army National Guard
Little Rock, AR
02.2009 - 11.2010
- Supervising and performing maintenance on utilities equipment and special purpose support systems.
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Secured and protected military property, assets, and personnel.
Education
High School Diploma -
Parkview Arts Science Magnet High School
Little Rock05.2009
Skills
- Pole Climbing (use of Bucksqueeze or Gaffs)
- Defensive Driving
- Fiber Splicing and Copper Splicing
- Advanced Trouble isolation and repair of both Copper and Fiber Optic Plant
- Working aloft on aerial plant and working in underground conditions
- Project Planning with both company Engineers, city planners, and local contractors
- Telecommunications equipment
- Installations and repairs
- Documentation And Reporting
- Hardware troubleshooting
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Incident Investigation
- Hazard Identification
- Managing PPE
- PPE Usage Proficiency
- Ergonomics understanding
- Ergonomics Best Practices
- Technical knowledge
- Customer Service
Certification
ATT Emergency Preparedness Training 2024 (AT&T)-Feb 12, 2024
Asbestos: Preventing Exposure (AT&T) -Feb 12, 2024
Pole Climbing Mid-Spans 2024 (AT&T) -June 19,2022
Ergonomics for Outside Technical Workers 2023 (AT&T) -Nov 7, 2023
Defensive Driving Standard (AT&T) June 05, 2024
Fall Protection Awareness (AT&T) Jan 7, 2024
High Voltage Protection Awareness (AT&T) June 19, 2022
Inclement Weather & Natural Disasters 2024 (AT&T) Jan 4, 2024
Noise Safety Awareness (AT&T) Feb 8, 2021
Personal Protective Equipment (AT&T) Jan 25, 2022
Street Smart Training (AT&T) Jan 4, 2024
Timeline
Customer Service Technician
AT&T
03.2015 - Current
Premise Technician
AT&T
01.2013 - 03.2015
Assistant Manager
Rack Room Shoes
11.2011 - 01.2013
Direct TV Sales Representative
Benjamin Brothers Management Group
06.2011 - 10.2011
Personal Assistant/Part-Time
RushCor LLC
10.2010 - 01.2013
Private First Class/Equipment Utilities Repairer
Arkansas Army National Guard
02.2009 - 11.2010
High School Diploma -
Parkview Arts Science Magnet High School