Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Hyer

Owasso,OK

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Technician

AT&T
Tulsa, OK
07.2012 - 05.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Owasso High School
Owasso, OK
05.2008

Skills

  • Pole Climbing
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Customer Account Management
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Service Quality
  • Splice Cable
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Microsoft SharePoint
  • Project Requirements
  • Technical Documentation
  • User Experience
  • Patient and Empathetic
  • Complex Product Knowledge
  • Sales and Upselling
  • Cultural Awareness
  • Excellent Attention to Detail

Timeline

Customer Service Technician

AT&T
07.2012 - 05.2022

Owasso High School
Colby Hyer