Rushell Bossier
Gonzales,Louisiana
Summary
Targeting a long and impactful tenure, leveraging extensive expertise in the Healthcare industry to drive high impact strategy and effective operations. Committed to lifelong learning and contributing to team success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Student Worker
Luling Elementary School
8 2018 - 6 2019
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Greeted incoming office guests, answered questions, and directed individuals to desired locations to enhance the team efficiently.
Cashier
Shoe Department Encore
12.2019 - 03.2020
- Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services
- Kept areas neat while working and returned items to correct locations following demonstrations
- Sold products being promoted and kept records of sales
- Set up and arranged display or demonstration areas to attract the attention of prospective customers
- Suggested specific product purchases to meet customers' needs.
Dispatcher
Inner Parish Security
11.2020 - 10.2022
- Performed dispatcher and receptionist duties
- Answered phones, transferred calls, and took messages
- Monitored alarm signals and notified the proper authorities
- Performed various clerical duties such as organizing, filing, stuffing envelopes, etc
- Dispatched calls, absentee notices, call offs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Work From Home Customer Service
Infocision
05.2022 - 08.2023
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Sales: Outbound sales representative, inbound sales representative, sales representative.
- Call center representative, telemarketer, fundraiser.
Member Service Representative
Planet Fitness Gym
12.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
Diploma -
Hahnville Highschool
Boutte, Louisiana 08.2016 - 05.2019
Bachelor Degree - Business Management
Southeastern Louisiana University
Hammond, Louisiana 08.2019 - Current
Skills
Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
Committed to fostering open dialogue, promoting understanding and achieving goals through effective communication
Demonstrated ability to work effectively between teams and maintaining positive dynamics
The ability to inspire and motivate others; knowing when to listen and when to act
The ability to be detail oriented when planning and organizing, and to be driven by results
Timeline
Member Service Representative
Planet Fitness Gym
12.2023 - Current
Work From Home Customer Service
Infocision
05.2022 - 08.2023
Dispatcher
Inner Parish Security
11.2020 - 10.2022
Cashier
Shoe Department Encore
12.2019 - 03.2020
Bachelor Degree - Business Management
Southeastern Louisiana University
08.2019 - Current
Diploma -
Hahnville Highschool
08.2016 - 05.2019
Student Worker
Luling Elementary School
8 2018 - 6 2019