Rushell Bossier
Gonzales,Louisiana
Summary
Targeting a long and impactful tenure, leveraging extensive expertise in the Healthcare industry to drive high impact strategy and effective operations. Committed to lifelong learning and contributing to team success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Student Worker
Luling Elementary School
8 2018 - 6 2019
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Greeted incoming office guests, answered questions, and directed individuals to desired locations to enhance the team efficiently.
Cashier
Shoe Department Encore
12.2019 - 03.2020
- Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services
- Kept areas neat while working and returned items to correct locations following demonstrations
- Sold products being promoted and kept records of sales
- Set up and arranged display or demonstration areas to attract the attention of prospective customers
- Suggested specific product purchases to meet customers' needs.
Dispatcher
Inner Parish Security
11.2020 - 10.2022
- Performed dispatcher and receptionist duties
- Answered phones, transferred calls, and took messages
- Monitored alarm signals and notified the proper authorities
- Performed various clerical duties such as organizing, filing, stuffing envelopes, etc
- Dispatched calls, absentee notices, call offs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Work From Home Customer Service
Infocision
05.2022 - 08.2023
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Sales: Outbound sales representative, inbound sales representative, sales representative.
- Call center representative, telemarketer, fundraiser.
Member Service Representative
Planet Fitness Gym
12.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
Diploma -
Hahnville Highschool
Boutte, Louisiana 08.2016 - 05.2019
Bachelor Degree - Business Management
Southeastern Louisiana University
Hammond, Louisiana 08.2019 - Current
Skills
Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
Timeline
Member Service Representative
Planet Fitness Gym
12.2023 - Current
Work From Home Customer Service
Infocision
05.2022 - 08.2023
Dispatcher
Inner Parish Security
11.2020 - 10.2022
Cashier
Shoe Department Encore
12.2019 - 03.2020
Bachelor Degree - Business Management
Southeastern Louisiana University
08.2019 - Current
Diploma -
Hahnville Highschool
08.2016 - 05.2019
Student Worker
Luling Elementary School
8 2018 - 6 2019
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