Ruslan Urusov
Roseville,California
Summary
Detail-oriented professional with a proven record in time management and problem-solving within fast-paced environments. Skilled in building customer relationships and collaborating with teams to enhance operational efficiency. Detail-oriented delivery driver with expertise in quality assurance and billing procedures. Proven ability to manage time effectively while addressing customer inquiries, ensuring compliance with safety standards, and maintaining optimal transport conditions.
Overview
8
8
years of professional experience
Work History
Commercial Truck Driver
Orozco Trucking, US
Sacramento, California
11.2024 - Current
- Communicated effectively with dispatch regarding delivery schedules.
- Loaded and unloaded cargo securely, ensuring safe transport conditions.
- Operated commercial trucks over long distances while adhering to strict timelines set by clients or employers.
- Checked vehicle's equipment and supplies, such as tires, lights, brakes, gas, oil, water and loading equipment.
- Provided excellent customer service by responding promptly to inquiries about shipments or services offered.
- Assisted in completing paperwork related to freight bills, invoices and other required documents.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Delivery Driver
KRG Express Logistics (Amazon Delivery)
Sacramento, California
10.2023 - 11.2024
- Drove delivery vehicle to transport packages to customer locations.
- Loaded and unloaded packages safely in compliance with safety procedures.
- Interacted with customers to ensure satisfaction and address questions.
- Followed company policies for package handling and delivery processes.
- Assisted team members with training on efficient delivery techniques.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Construction General Laborer
Exterior Perfections Inc.
Sacramento, California
07.2022 - 10.2022
- Operated hand and power tools for various construction tasks.
- Followed safety protocols to maintain a safe work environment.
- Collaborated with team members to complete assigned tasks efficiently.
- Inspected completed worksites for safety hazards before leaving the area.
- Assisted carpenters by measuring and cutting lumber according to specifications.
- Reviewed blueprints and drawings to better understand project specifications before beginning new assignments.
- Assisted electricians by running wires through walls and ceilings of buildings.
- Installed green structural components to make buildings more energy-efficient.
- Assisted roofers with repair work, including nailing insulation and shingles and pouring asphalt.
Business Development Director
CJSC «Mirra-M», Moscow, Russia
Moscow, Russia
06.2017 - 07.2022
- Developed strategic partnerships to enhance market presence and drive growth.
- Led cross-functional teams to execute business development initiatives and projects.
- Facilitated workshops to promote collaboration and innovation among teams.
- Oversaw contract negotiations with potential partners to secure favorable terms.
- Designed training programs to enhance team skills in business development practices.
- Conducted regular performance reviews of the Business Development Team members to identify areas for improvement and provide feedback and guidance for career growth and development.
- Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals.
- Negotiated partnerships with key industry players to expand market presence.
- Analyzed market trends and identified new business opportunities in existing and potential markets.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Drafted proposals for prospective clients outlining product features and benefits along with cost estimates and delivery timelines.
Education
Bachelor of Arts - Bachelor of Arts Bachelors of Economics
Essentuki Institute of Business And Law And Mana
Essentuki06-2019
Bachelor of Arts - Bachelor of Business Marketing
Tver State University, Bachelor of Marketing, Spec
Tver, Russia06-1998
High School Diploma -
High School #2
Kislovodsk06-1992
Skills
- Time management
- Billing procedures
- Compliance adherence
- Inventory management
- Quality assurance
- Problem solving
- Effective communication
- Recordkeeping
- Cross-cultural sensitivity
- Quality performance measures
- Patient service and assistance
- Privacy and confidentiality
- Relationships and rapport
- Policy understanding
- Multitasking and organization
- Work quality evaluation
Languages
Russian
Native/ Bilingual
Timeline
Commercial Truck Driver
Orozco Trucking, US
11.2024 - Current
Delivery Driver
KRG Express Logistics (Amazon Delivery)
10.2023 - 11.2024
Construction General Laborer
Exterior Perfections Inc.
07.2022 - 10.2022
Business Development Director
CJSC «Mirra-M», Moscow, Russia
06.2017 - 07.2022
Bachelor of Arts - Bachelor of Arts Bachelors of Economics
Essentuki Institute of Business And Law And Mana
Bachelor of Arts - Bachelor of Business Marketing
Tver State University, Bachelor of Marketing, Spec
High School Diploma -
High School #2