Russell Lanier
Houston,TX
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
35
35
years of professional experience
Work History
Sales Support and Customer Service Agent
Tele-Communication, Inc
Houston TX
12.2008 - 06.2026
- Processed web orders over 4 platforms
- Offered support to Sales Account Executives with their orders, quotes and research
- Responded to emails from existing customers and potential customers
- Processed Requests for Quote for existing and potential customers
- Answered in bound phone calls
- Directing callers to the correct department
- Directing callers to their personal Sales Account Executive
- Providing product information
Office Manager and Dental Technician
Eclipse Dental Lab
Houston TX
01.1991 - 08.2008
- As Office Manger
- Answered in bound calls
- Consulted with Dental Clients
- Processed Invoices for Payment
- Paid Invoices
- Process Payroll, included Payroll taxes
- Personal Assistant to the Owner
- As Dental Technician
- Fabricated Porcelain and Gold Crown and Bridge restorations
- Prepared finished restorations for delivery
- Made Deliveries
- Consulted with Dentists and Patients regarding color matching for the crowns
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Timeline
Sales Support and Customer Service Agent
Tele-Communication, Inc
12.2008 - 06.2026
Office Manager and Dental Technician
Eclipse Dental Lab
01.1991 - 08.2008