Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Russel Davies

Reno,NV

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 12-year record of building positive relationships with internal and external stakeholders.

Overview

16
16
years of professional experience

Work History

IT Manager

Prospect Education
05.2013 - Current
  • Identifies cost savings opportunities, leading to a 50% reduction in data
    center hosting fees and lowering MPLS network fees from over $45,000
    per year to under $18,000 per year.
    Adapts project plans to accommodate dynamic targets, staffing changes,
    and evolving operational specifications.
    Provides effective oversight of daily computer system performance, swiftly
    addressing escalated system down issues to maintain uninterrupted
    company operations. Offers expert guidance to team members in utilizing
    troubleshooting techniques for efficient issue remediation.
    Keeps up-to-date with the latest hardware, software, and networking
    technologies, while staying well-informed about industry trends.
    Facilitates and coordinates ongoing technical training and personal
    development classes for staff members.
    Successfully manages and oversees technical upgrade projects as the
    project manager, leading coordination efforts with consultants and
    developers for seamless integrations.
    Develops and drafts comprehensive policies, procedures, and manuals to
    govern internal IT use.
    Collaborates with executives to provide guidance and strategic planning
    for short-term and long-term IT system upgrade needs.
    Successfully migrated an on-premises PBX system to a cloud-based
    UCaaS solution, resulting in annual savings of over $30,000 in
    communications fees.
    Assumes a leadership role in technology selection and rollout,
    encompassing organizational planning, provider contract negotiations, and
    supplier service-level agreement management.
    Regularly generates analytic reports on a weekly basis for the leadership
    team.
    Conducts comprehensive analysis of network security and current
    infrastructure to identify areas for improvement, developing effective
    solutions. Successfully negotiated savings of $50,000 for replacement
    SonicWall hardware.
    Successfully interviewed, hired, trained, and mentored a high-performing
    team. Provided ongoing coaching, led performance reviews, and offered
    constructive feedback to foster professional growth.
    Guides the implementation of a comprehensive company-wide enterprise
    security strategy encompassing network and hardware security, disaster
    recovery planning, data protection, and endpoint protection.
    Conducted comprehensive analysis of architecture design, scoping,
    implementation, testing, and deployment requirements to define project
    needs

Infrastructure Supervisor

Prospect Education
06.2012 - 05.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.

Application Specialist

Prospect Education
04.2011 - 06.2012
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Maintained use and installation documentation for 120 different student applications.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Performed troubleshooting, maintenance and optimization of student applications. This included Microsoft Office suite, as well as industry standard software for dental, medical and legal students.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

IT Manager

GemsTV
02.2007 - 08.2010
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversaw IT department operations and training.
  • Implemented a ticketing system to track trouble tickets.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Guided organizational technology strategy and roadmaps.

Education

Associate of Applied Science - Electronics Technology

New England Institute of Technology
West Palm Beach, FL
10.1999

Skills

  • VMware Virtualization
  • Risk Mitigation Planning
  • Team Collaboration and Team Development
  • Managing Service Level Agreements
  • Operational Cost Reductions
  • Managing Multiple Projects
  • Leading Projects and Strategy Implementation
  • Team Meetings
  • Kickoff Meetings
  • Hardware and Software Monitoring
  • Documentation Management

Accomplishments

  • Migrated company from Mitel (formerly Shoretel) PBX location based phone system, to cloud based UCaaS platform that integrated tightly with MS Teams.
  • Managed company migration from Microsoft communicator, to Microsoft Lync and finally to Microsoft Teams.
  • Moved the datacenter from a remote location to a local provider, this was completed with less then 24 hours of downtime for the company.
  • Successfully negotiated with HP to have a new blade server with 3 blades donated to the school.
  • Implemented Microsoft System Center to take over patch management and image deployment.
  • Designed and deployed a remote call center (60 agent seats) in under six months. This deployment included all hardware purchasing, configuration and deployment as well as service negations, contracts and implementations.
  • Built a world class applications and infrastructure team.

Timeline

IT Manager

Prospect Education
05.2013 - Current

Infrastructure Supervisor

Prospect Education
06.2012 - 05.2013

Application Specialist

Prospect Education
04.2011 - 06.2012

IT Manager

GemsTV
02.2007 - 08.2010

Associate of Applied Science - Electronics Technology

New England Institute of Technology

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Russel Davies