Russel Guevara
Sun Valley,CA
Summary
RUSSEL GUEVARA
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
UCLA Health
Santa Monica, CA
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments.
- Collected and authorized payments of patients.
- Assisted customers with setting appointments, special order requests.
- Assisted office team by making reminder phone calls, copies and appointments.
- Routed incoming mail and messages to relevant personnel without delay.
Patient Care Assistant
Pacific Pace Welbehealth
Pasadena, CA
01.2020 - Current
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Escorted patients to and from doctor appointments
- Prepared clients for activity services, and collected and processed badges
- Assisted patients with Insurance paperwork.
- Made phone call reminders to patients who were scheduled for appointments
Patient Care Technician Supervisor
SERENITY RECOVERY CENTER
Encino, CA
05.2016 - 02.2019
- Worked to improve and enhance patient lives through effective and compassionate care
- Completed documentation of care, hospital actions and patient activities
- Monitored progress and documented any status changes accordingly
- Supervised 3-4 patient care Associates while on the job and trained all new PCAs.
Education
Highschool -
Verdugo Hills
Tujunga, CA06.2008
Skills
- Strong Organizational Skills
- Research and Analytical Skills
- Task Prioritization
- High Volume Phone Inquiries
- Bilingual (Spanish)
Timeline
Administrative Assistant
UCLA Health
06.2021 - Current
Patient Care Assistant
Pacific Pace Welbehealth
01.2020 - Current
Patient Care Technician Supervisor
SERENITY RECOVERY CENTER
05.2016 - 02.2019
Highschool -
Verdugo Hills