Hi, I’m
Russell Allen
Student
Borger,TX
Summary
Compassionate educational, guidance, and career counselor with a background in assisting students and professionals in achieving academic and career goals. Skilled in developing personalized counseling strategies that address individual needs, strengths, and challenges. Effective communicator, capable of fostering positive relationships with diverse individuals, to encourage personal growth and career development. Made impactful contributions by implementing innovative guidance programs that increased student engagement and success rates.
Overview
4
years of professional experience
5
Certification
Work History
Southern New Hampshire University, USA
College Admissions Workshop Tutor
02.2025 - Current
Job overview
- Leverage my skills in organization, time management, and communication to support students in navigating the college admissions process
National Society of Leadership and Success (NSLS)
Mentor / Facilitator / Volunteer
01.2024 - Current
Job overview
- Facilitated weekly Social Networking Team (SNT) meetings to guide students through leadership development
- Mentored members to meet induction requirements, resulting in a 95% induction success rate
- Conducted virtual workshops on time management, strategic planning, and personal development
Health Equity/WageWorks, USA
Tech Advisor / HR Benefits Admin. Associate III
11.2022 - 01.2024
Job overview
- Provided personalized support to clients, resolving complex benefit-related issues, including healthcare claims and flexible spending accounts
- Guided users through mobile and web navigation issues, ensuring seamless access to critical systems
- Maintained accurate records of client interactions and developed detailed reports to improve service efficiency
Premium Retail / T-Mobile, USA
Trainer / Mobile Expert / Assistant Manager
01.2021 - 12.2021
Job overview
- Delivered training programs for new hires, emphasizing performance metrics and customer engagement
- Supported customers with account setup, billing inquiries, and technical troubleshooting for iOS and Android devices
- Collaborated with leadership to improve customer satisfaction scores by 20% through personalized service and follow-ups
Education
Southern New Hampshire UniversityManchester, NH
Master of Business Administration from Sustainability And Environmental Compliance
05-2026
University Overview
Anticipated Graduation: January 2025
- Spring,2025 - Honor Roll
- 4.0 GPA
Southern New Hampshire UniversityManchester, NH
Bachelor of Arts from Communications
01.2025
University Overview
Anticipated Graduation: January 2025
- Deans List & Honor Roll
- 3.7 GPA
Southern New Hampshire UniversityManchester, NH
Associate of Arts from Liberal Arts
01.2024
University Overview
Anticipated Graduation: January 2025
- Deans List & Honor Roll
- 3.9 GPA
Skills
- Academic advising
- Coaching
- Mentoring
- Strategic planning
- Data analysis
- Mobile device troubleshooting
- CRM Systems (Salesforce)
- Enrollment Management
- Policy implementation
- Records maintenance
- Public speaking
- Presentation
- Writing and editing
- Crisis communication
- Talent Development
- Benefits Administration
- Compliance
- Employee Relations
- Team leadership
- Training and Development
- Diversity and Inclusion
Affiliations
National Society of Leadership and Success (NSLS) / Sigma Alpha Pi (ΣΑπ)
Certification
- Foundations of Leadership Certification
- Advanced Leadership Certification
- Executive Leadership Certification
- (HRM) Human Resource Associate Certification
- (HRCI) Human Resource Management Certification
- Leading People and Teams Certification
- (AICPA) Coaching Vs. Mentoring Certificate
- (AIPCA) Data Analytics Modeling/ Data Cleansing Certificate
- Six Sigma Yellow Belt Certification
- Microsoft Xcel in Accounting Certificate
- Salesforce Admin Certification
- (TABC) Seller Traing Certificate # 9753992
- Texas Food Handlers Certification #NFHF-1709873386-2368-26669
Accomplishments
- Leading successful mentoring initiatives, achieving a 95% induction success rate with the National Society of Leadership and Success.
- Training and developing teams, fostering high performance, and improving customer experience metrics.
- I hold certifications in Leadership, Human Resources, and Six Sigma, which enhance my ability to lead diverse teams and deliver results-driven strategies.
References
- Joshua Devers, Area C Shift Team Lead, Pillips 66 Refinery, Josh.b.devers@p66.com, (806)-395-1886
- Beverly Knox, Administrator, UCI Document Solutions, knoxba@gmail.com, (417) 987-8917
- Bea Aponte-Vargas, Business Owner, BellaU Hair Studio, beatrizapontevargas@icloud.com, (972) 213-7339
- Verenice Perez, Manager, Uline, vere38@hotmail.com, (917) 485-9923
- David Munn, Student Career Coach, Southern New Hampshire University, d.munn@snhu.edu, (330) 360-8259
- Cassandra Broadus, Student Account Representative, Bentley University, cbroadus07@gmail.com, (857) 212-9205
Timeline
College Admissions Workshop Tutor
Southern New Hampshire University
02.2025 - Current
Mentor / Facilitator / Volunteer
National Society of Leadership and Success (NSLS)
01.2024 - Current
Tech Advisor / HR Benefits Admin. Associate III
Health Equity/WageWorks
11.2022 - 01.2024
Trainer / Mobile Expert / Assistant Manager
Premium Retail / T-Mobile
01.2021 - 12.2021
Southern New Hampshire University
Master of Business Administration from Sustainability And Environmental Compliance
Southern New Hampshire University
Bachelor of Arts from Communications
Southern New Hampshire University
Associate of Arts from Liberal Arts
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