Dynamic and detail-oriented professional with experience as a Security Officer at Sac & Fox Casino, Golden Eagle Casino and Prairie Band Casino and Resort. Proven expertise in incident reporting and conflict de-escalation, ensuring a safe environment. Recognized for superior customer service and reliability, contributing to enhanced guest experiences and operational efficiency. Committed to maintaining high safety standards. Experience in training individuals policy and procedures both in security and slot operations.
Answering phones
Escorting and observing guest
Escort money transfers
Patrol outside buildings and parking lots
Monitored slot machine drops and kiosk drops
Logged and secured found property and returned property to rightful owner
Checked guest identification to ensure they were of legal age
Diagnosed and repaired electronic gaming machines to ensure optimal performance.
Conducted routine maintenance on slot machines, enhancing reliability and user experience.
Collaborated with team members to streamline repair processes and reduce downtime.
Provided technical support during special events or promotions that required additional or modified gaming equipment.
Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
Assisted customers in product selection and provided knowledgeable recommendations.
Processed transactions efficiently and accurately using point-of-sale systems.
Maintained merchandising standards to enhance product visibility and appeal.
Collaborated with team members to achieve daily sales targets and improve customer service.
Sold firearms and State of Kansas fishing and hunting licenses