Russell C. Shores
Vancouver,WA
Summary
Customer-focused expert with extensive experience across call center and retail sectors. Skilled in utilizing point of sale systems and CRM software to enhance customer interactions and streamline operations. Committed to leveraging strong problem-solving and communication abilities to improve service delivery and achieve business objectives.
Overview
16
16
years of professional experience
Work History
Retail Sales
MACYS
01.2021 - 01.2022
- Assisted with inventory and stocking merchandise
- Demonstrated excellent customer service skills
- Helped with the store's opening and closing process.
- Used a POS system to help with returns and purchases.
- Created and updated customer profile records.
- Used multitasking skills to place orders online for customers over the telephone
Marketing/Sales
DIAMOND RESORTS
01.2013 - 01.2020
- Qualified clients for tours, addressed concerns and needs, scheduled tours to enhance client engagement
- Promoted resort services to potential clients
- Made outbound calls to clients, achieved deadline goals, and met Conversion/VPG/BTS targets
Marketing/Sales
BACK TO HEALTH CHIROPRACTIC
01.2009 - 01.2013
- Implemented new marketing campaigns that increased new patient inflow and resulted in a 35% increase in patient volume.
- Executed marketing initiatives by analyzing competitors' products, pricing, and advertising to inform strategic decisions.
- Executed daily operational tasks with precision in a fast-paced environment.
- Engaged with a varied team to achieve goals and resolve product-related challenges.
- Completed day-to-day duties accurately and efficiently.
Marketing
WYNDHAM / TRENDWEST
01.2006 - 01.2009
- Developed targeted marketing campaigns to attract potential vacation ownership clients.
- Collaborated with sales teams to enhance promotional strategies and customer engagement.
- Conducted market research to identify trends and customer preferences for resort offerings.
- Qualified clients for tours by assessing their interests and preferences., addressed concerns and needs, and scheduled tours
- Conducted outbound calls and completed company training and compliance courses to ensure adherence to standards.
Education
High School Diploma -
Monache High School
Porterville, CA06-1983
Skills
- Retail sales
- Point of sale systems
- Customer service
- CRM Software
- Client Management
- Lead follow-up
- Sales strategy
- Retail and call center
- Proficient in Microsoft Office
- Time Management Skills
- Goal attainment
- Team collaboration
- Problem solving
- Customer loyalty
- Works well under pressure
- Superb Communication
- Focused and driven to succeed
Awards
- Award for Conversion 2015,2016,2017,
- Award for Book to Show 2017
- Award for Day Tours 2019
- Award for VPG 2013,2015,2017
- Award for Overall Diamond Agent 2017
- Received the Diamonds Resorts Diamond Award 2014
Timeline
Retail Sales
MACYS
01.2021 - 01.2022
Marketing/Sales
DIAMOND RESORTS
01.2013 - 01.2020
Marketing/Sales
BACK TO HEALTH CHIROPRACTIC
01.2009 - 01.2013
Marketing
WYNDHAM / TRENDWEST
01.2006 - 01.2009
High School Diploma -
Monache High School