Russell Emerick
Fayetteville,AR
Summary
Accomplished Operations Manager with a proven track record within the insurance industry. Recent experience includes achieving a 200% growth in revenue over a three-year span (2021-2024). Demonstrated by simultaneously managing a staff of 15 successful employees, minimizing customer attrition, implementing a process selling approach, balancing a $28M book of business, ultimately resulting in the success of creating a culture of employees that love what they do and respect who they do it with.
Overview
19
19
years of professional experience
Work History
Operations Manager
Insurance Brokers of Arizona
11.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Responsible for recruiting, hiring and training of team members.
- Created Key Performance Indicators creating a baseline of realistic employee expectations to maximize productivity across Sales, Service, and Retention Departments.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased profit by streamlining department operations resulting in 200% growth in a 3-year span resulting in agency revenue from $1.2M to $2.5M.
President
Proactive Risk Services
09.2020 - 11.2021
- Created a $500K book of business within a 14-month span, capitalizing on previously established strong relationships with previous customers, vendors, and strategic partners through the COVID Pandemic.
Licensed Insurance Agent
Alliance Insurance Partners
03.2016 - 09.2020
- Through a lead receive marketing process, was able to build relationships with personal insurance lines clients through the use of process selling, enabling a 91% lead:quote, an 87% quote:bind, resulting in a $1.8M book of business within 3 years.
Brigade Fire Support, NCOIC
United States Army
09.2005 - 11.2008
- Handled administrative requirements, maintained records and submitted operational reports.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Coordinated activities of subordinate personnel to support mission success.
Education
Master of Science - Public Administration
South University
Savannah, GA05-2011
Bachelor of Science - Marketing
Wayne State College`
Wayne05-2005
Associate of Arts - General Studies
Ellsworth Community College
Iowa Falls, IA05-2002
High School Diploma -
Washburn Rural High School
Topeka, KS05-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Insurance Brokers of Arizona
11.2021 - Current
President
Proactive Risk Services
09.2020 - 11.2021
Licensed Insurance Agent
Alliance Insurance Partners
03.2016 - 09.2020
Brigade Fire Support, NCOIC
United States Army
09.2005 - 11.2008
Master of Science - Public Administration
South University
Bachelor of Science - Marketing
Wayne State College`
Associate of Arts - General Studies
Ellsworth Community College
High School Diploma -
Washburn Rural High School
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