Russell Hanna

General Manager in charge of the daily operations providing Passenger Assistance Service to major US airlines.

• Successfully fulfilling responsibilities as General Manager at San Antonio International Airport, San Antonio,Texas; overseeing daily operations of Passenger Assistance program. Working with Airlines including Southwest Airlines, Interjet Airlines, and Sun Country Airlines.
• Directing safety and training, customer service, and customer satisfaction efforts.
• Establishing and maintaining lucrative professional relationships; ensuring accuracy as well as profitability through customer relations.
• Station Trainer responsible for training and implementing ABM, customer and regulatory training. Responsible for P&L, Increasing revenue through new customer acquisition.
• Oversaw operations through COVID-19 pandemic and travel recovery.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Supervise employees responsible for the daily operations of the cabin cleaning and baggage service office for a major US airline with over 30 flights per day.

• Responsible to meet or exceed all performance goals.
• Manage operational activities of department in accordance with established policies and procedures.
• Maximize operational performance for station by adjusting to changes in operational conditions and procedures actively solving problems.
• Manage staff of employees with varied duties.
• Supervise, direct and monitor personnel in completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service.
• Coached employees through day-to-day work and complex problems.

QHSE manager for locations with over 400 employees. Covering cargo warehouse, ground handling and passenger services.

• Eliminated dangerous behaviors potentially impacting worker safety in airport settings through careful analysis and process optimization.
• Optimized new employee training on gear and procedures to maximize team safety.
• Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
• Provided new-employee health and safety orientations and developed materials for presentations.
• Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Ensure implementation of Health & Safety management standards within the location.
• Ensure implementation of Corporate Health & Safety Management standards.
• Initiate and/or carry out investigations on occurrences if applicable.
• Plan, prepare and conduct customer compliance & safety audits at random.
• Plan, prepare and conduct internal safety audits at given intervals of location and initiate / monitor corrective actions.

General Manager overseeing SNET (USPS mail) and charter operations.

• Successfully fulfilling responsibilities as General Manager at San Antonio, Texas; overseeing daily operations of SNET postal contract, aircraft ground handling charters, and station management.
• Assisted in creation and implementation of Station Safety Adviser program at San Antonio TX.
• Directed and trained new management set up and training in Grand Forks, North Dakota and Mobile Alabama.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Director of Safety and Risk Management for a nationwide company with over 2500 employees and 35 locations.

• Responsible as the Corporate Manager of Safety during the purchase by Cargo Airport Services, assisted with integration of safety department policies and procedures into the new operating company Consolidated Aviation Services.
• Overseeing safety and risk for over 35 locations across the United States and Canada; responsible for safety programs, training programs, and Quality Control.
• Responsible for multiple safety programs, including Safety Committee meetings and the reporting system as well as hazard reporting system, issuing safety bulletins, and reviewing incident reports.
• Creating, developing, and implementing new training materials and facilitating workshops; managing the operational audit program, and reviewing customer audit information as necessary. Performed on-site safety audits and visits to all company locations.
• Assisted in the creation of safety awareness programs, to include the start-up and implementation company wide of the Employee Safety Officer program for safety awareness, and creation of the Safety 24/7 365 club for safety recognition

Station Manager overseeing SNET (USPS mail) operations.

• Successfully fulfilling responsibilities as the Regional Station Manager at Grand Forks, North Dakota. Overseeing daily operations of the SNET postal contract and station
• Directing safety, customer service, and customer satisfaction efforts; establishing and maintaining lucrative professional relationships; ensuring accuracy as well as profitability through customer relations.
• Analyzing customer and community relationships and implemented new policies and procedures to improve relations; continually ensuring daily mall product movements are conducted effectively and efficiently.
• • Increased profitability and employee retention rates by lowering the number of employees needed per sort crew.
• • Significantly reduced the number of employee accidents and incidents.
• Assisted with the start up of a new location in Windsor Locks, CT.
• Worked with the Director of Postal Operations to review and visit potential new contract locations.