RUSSELL HARVILL
OZARK,MO
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues.
Dedicated to efficiency and reliability in personal work and collaborative projects.
Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.
Well-qualified logistics manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
9
9
years of professional experience
Work History
Lead Dispatcher
FINLEY RIVER TOWING
Ozark, MO
08.2023 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction rating over 90% through diligent work ethic and focus on continuous improvement.
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
- Closely monitored dispatch board to answer and send out drivers to complete 100+ calls daily.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Managed team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Utilized customer feedback to improve customer service.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
Owner/Operator Truck Driver
417 MOTORS EXPRESSS LLC
Ozark, MO
01.2020 - 11.2023
- Managed day-to-day business operations.
- Managed 8-10 trucks, moving 1,000+ monthly across country
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Monitored and managed fuel consumption and expenses for management reporting.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
Store Owner
TRIPLE H AUTO WORKS
Ozark, MO
06.2015 - 12.2019
- Developed loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained clean, organized, and visually appealing store environment to create inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Kept track of purchasing and sales of 30+ used cars monthly.
- Overseen filing state documented sales reports.
Education
GED -
Carl Junction High School
Carl Junction, MO05.2002
Skills
- Quick Decision Making
- Prioritizing calls
- Route Planning
- Maintaining call metrics
- Dispatch Coordination
- Customer Relations
- Schedule Coordination
- Effective Communications
- Critical Thinking
- Workload Management
- Cost Determination
- 48 wpm Typing Speed
- Microsoft Office
outdoors water and woods, family activities, football dad of 2
I enjoy outdoor activities with my family, whether it is on the water or hiking through the woods. We love to get out and enjoy the outdoors. Spending time with my 2 boys, running them to football camps, games and activities.
Timeline
Lead Dispatcher
FINLEY RIVER TOWING
08.2023 - Current
Owner/Operator Truck Driver
417 MOTORS EXPRESSS LLC
01.2020 - 11.2023
Store Owner
TRIPLE H AUTO WORKS
06.2015 - 12.2019
GED -
Carl Junction High School