Russell Hlavac
Honolulu,HI
Summary
Talkative Bartender possessing strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Experience in management and leading bartending team of 8 to fill all customer orders. Professional with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
10
10
years of professional experience
Work History
Lead Bartender/Manager
Rivals
09.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Manager
Shorebird
09.2015 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender/Lead Bartender/Manager
Sam Choys (Lanai At Mamala Bay)
03.2013 - 09.2015
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Education
Bachelor of Science - Travel And Tourism
Eastern Michigan University
Ypsilanti, MI01.2009
Skills
- Drink Consistency
- Cash Register Operation
- Clear and Effective Communication
- Attending Multiple Customers
- Hospitality Service Expertise
- Excellent Conversationalist
- High-Volume Environments
- Energetic and Outgoing
- Guest Satisfaction
- Complex Problem-Solving
- Engaging Customers
Timeline
Lead Bartender/Manager
Rivals
09.2017 - Current
Manager
Shorebird
09.2015 - 10.2017
Bartender/Lead Bartender/Manager
Sam Choys (Lanai At Mamala Bay)
03.2013 - 09.2015
Bachelor of Science - Travel And Tourism
Eastern Michigan University