Seasoned Service Manager bringing 35 years of Pest Control experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Hi, I’m
Russell Horsey Jr
Pest Control Technician
Lakeland,FL
Summary
Overview
38
years of professional experience
1
Certification
Work History
Anti -Pesto Bug Killers Inc.
Pest Control Technician
01.2023 - Current
Job overview
- Conducted inspections to identify pest issues and determine treatment methods.
- Administered safe and effective pesticide applications according to regulatory standards.
- Developed tailored pest management plans to meet client needs and environmental requirements.
- Trained new technicians on best practices for pest control and safety protocols.
- Maintained detailed records of treatments, inspections, and follow-up services for compliance purposes.
- Implemented process improvements that enhanced operational efficiency and client satisfaction rates.
- Collaborated with team members to strategize solutions for complex infestation challenges.
Terminix Termite & Pest Control
Termite Service Manager
02.2019 - 08.2022
Job overview
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Helped manage our branch to rank in the top 10 within the company.
Dave Smith Exterminating
Senior Technician
08.1987 - 02.2019
Job overview
- Completed preventive maintenance on set schedules.
- Familiar with foam treatments, termite baiting, bed bug control, etc.
- Bid on various contracts for general pest & termite control.
- Termite Inspections and WDI/WDO reports.
Education
Laurel High SchoolLaurel, De.
High School Diploma
06-1984
University Overview
Delaware Techincal Community College. Received certificate in Industrial Maintenance Mechanics .
Skills
- Strategic business planning
- After-sales support
- Customer service management
- Proficient in Missions
- Staff Management
- Quality assurance
- Employee supervision
- Documentation and reporting
Affiliations
Affiliations
- Freemason
Certification
- Certified Termite and Pest Control. Dave Smith Exterminating Inc and Terminix International . until relocating to Florida - MD&DE Certfied.
Timeline
Pest Control Technician
Anti -Pesto Bug Killers Inc.
01.2023 - Current
Termite Service Manager
Terminix Termite & Pest Control
02.2019 - 08.2022
Senior Technician
Dave Smith Exterminating
08.1987 - 02.2019
Laurel High School
High School Diploma