Russell Kuyawa
Westminster,MD
Summary
Accomplished Chief Information Officer, adept in IT leadership and innovation leadership, significantly enhanced cybersecurity and spearheaded strategic IT initiatives. Cultivated a culture of continuous improvement and cross-functional collaboration, achieving scalable solutions and fostering team building. Demonstrated excellence in system implementation and strategic business planning, aligning IT goals with corporate vision.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Chief Information Officer
William C. Smith And Co
12.2013 - Current
- Implemented best practices in cybersecurity measures across all projects'' IT infrastructure elements, safeguarding sensitive information from security breaches or unauthorized access attempts.
- Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of IT systems.
- Fostered cross-functional collaboration by building relationships between IT professionals and stakeholders across the organization.
- Aligned IT solutions and deliverables with company strategic vision.
- Evaluated emerging technologies to identify potential competitive advantages for adoption within the company''s strategic roadmap.
- Spearheaded cloud migration initiatives, resulting in increased scalability, flexibility, and cost reduction for the organization.
- Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Delivered innovative technology solutions aligned with business objectives and stakeholder needs.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Tracked departmental expenditures, project schedules and team performance and progress.
Chief Technology Officer
Sawyer Realty Holdings Inc.
11.2004 - 12.2013
- Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
- Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies.
- Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
- Spearheaded digital transformation initiatives to modernize business operations and enhance customer experience.
- Cultivated strong vendor relationships, negotiating favorable terms for hardware, software, and support contracts.
- Maintained thorough understanding of all key and current technologies, platforms and trends.
- Designed, implemented, configured and integrated customer networks utilizing VPN technology.
- Facilitated seamless integration of legacy systems during mergers or acquisitions, ensuring minimal disruption to business operations.
- Delivered smooth technology transitions during periods of rapid growth or reorganization that minimized disruption to endusers.
Technical Support Manager
Radiologix
06.2002 - 11.2004
- Tracked KPIs and created continuous improvement plans.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
- Developed comprehensive training programs to continuously upskill the technical support team.
- Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
- Increased team productivity by implementing an effective ticketing system for tracking cases and monitoring progress.
- Oversaw development and implementation of improvements to support network operations.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Technical Support Manager
Agency Services, Inc
01.1997 - 06.2002
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Analyzed and developed service goals for in-bound call center.
- Supported new product launches through seamless integration of new technologies into existing support frameworks.
- Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates.
- Increased team productivity by implementing an effective ticketing system for tracking cases and monitoring progress.
Education
Bachelor of Science - Computer Information Systems
University of Maryland, Baltimore County
Baltimore, MDSkills
- System implementation
- Technical solution development
- IT leadership
- Security optimization
- Problem-solving abilities
- Planning and coordination
- Approachable leader
- Team building
- Strategic business planning
- Professionalism
- Project Management
- IT service management
- IT risk management
- Virtualization
- Innovation leadership
Certification
- Cybersecurity Leadership and Strategy Executive Certificate
- Certified Information Systems Security Professional (CISSP)
- Project Management Professional (PMP)
Timeline
Chief Information Officer
William C. Smith And Co
12.2013 - Current
Chief Technology Officer
Sawyer Realty Holdings Inc.
11.2004 - 12.2013
Technical Support Manager
Radiologix
06.2002 - 11.2004
Technical Support Manager
Agency Services, Inc
01.1997 - 06.2002
- Cybersecurity Leadership and Strategy Executive Certificate
- Certified Information Systems Security Professional (CISSP)
- Project Management Professional (PMP)
Bachelor of Science - Computer Information Systems
University of Maryland, Baltimore County
Similar Profiles
Stephon JohnsonStephon Johnson
Maintenance Technician at William C Smith PropertiesMaintenance Technician at William C Smith Properties
Elnora YoungElnora Young
Collections Manager at William C SmithCollections Manager at William C Smith
Jacqueline Regina GoffneyJacqueline Regina Goffney
Human Resources Generalist at William C. Smith & Co.Human Resources Generalist at William C. Smith & Co.