Russell Lattin
Minneapolis,MN
Summary
Customer service and operations professional with experience improving satisfaction through on-time, accurate delivery execution. Track record reducing installation errors and strengthening quality controls. Team leader who improves productivity through structured mentoring and coaching.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash
Minneapolis, MN
01.2021 - Current
- Executed on-time deliveries by selecting optimal routes to maximize efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Delivered packages to customer doorsteps and business offices, ensuring receipt and satisfaction.
- Navigated using maps, followed instructions, and utilized GPS technology for completion of deliveries.
Lead Fences Installer/ Sales Representative
Northland Fence
Ramsey, MN
03.2024 - 08.2026
- Sales & Client Relations
- . Closed deals by building trusting relationships with clients, providing expert answers to technical questions about wood, vinyl, chain-link, and aluminum fencing.
- . Conducted consultations with residential and commercial property owners on-site to assess fencing needs, design options, and layout preferences.
- . Estimate & Quote: Measure properties, calculate material quantities and labor costs, and present competitive, accurate project estimates.
- Lead Field Operations : Supervise, train, and motivate a small installation crew on job sites, ensuring daily progress.
- Supervised installation operations on job sites, ensuring adherence to project timelines and safety standards.
- . Execute Installation : Operate power tools, augers and machinery to dig post holes, set concrete , align posts, and build secure fence panels and gates.
Lead Installer
Midwest Exteriors
White Bear Lake, MN
12.2022 - 01.2024
- Minimized installation errors by implementing comprehensive quality control measures, ensuring high standards.
- Enhanced customer satisfaction through efficient, accurate installations that met client expectations.
- Built strong client relationships through effective communication and professionalism during the installation process.
- Mentored junior installers, fostering a positive learning environment for skill development.
Supervisor
UPS
Minneapolis, MN
08.2018 - 01.2021
- Utilized leadership and problem-solving skills to enhance team efficiency and streamline workflows.
- Enhanced team productivity by implementing effective workflows and establishing clear staff expectations.
- Managed daily department operations, ensuring smooth workflow and timely task completion.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sterile Processing Technician Level 2
Mercy Hospital
Coon Rapids, MN
01.2012 - 04.2018
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Adhered to OSHA, FDA, and AAMI guidelines for sterilization, ensuring compliance with safety regulations.
- Decontaminated surgical instruments to eliminate bacteria and contaminants, enhancing safety prior to sterilization.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Wrapped surgical trays and instrument packs for effective sterilization, ensuring readiness for surgical procedures.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Verified and maintained proper documents and records for sterilization.
Education
High School Diploma -
Kirkintilloch Secondary School
Kirkintilloch, Scotland, UKSkills
- Delivery logistics
- Customer delivery
- GPS navigation
- Customer delivery
- Time management
- Customer service
- Client communication
- GPS navigation
Timeline
Lead Fences Installer/ Sales Representative
Northland Fence
03.2024 - 08.2026
Lead Installer
Midwest Exteriors
12.2022 - 01.2024
Delivery Driver
DoorDash
01.2021 - Current
Supervisor
UPS
08.2018 - 01.2021
Sterile Processing Technician Level 2
Mercy Hospital
01.2012 - 04.2018
High School Diploma -
Kirkintilloch Secondary School