Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Russell Longenecker

Phoenix,AZ

Summary

Dedicated professional with history of exceeding company goals utilizing consistent and organized practices. Skilled in working eith close attention to detail and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Technical Specialist

DoorDash
07.2022 - Current
  • Troubleshoot errors that arise during the POS integration process for merchants using DoorDash Marketplace.
  • Resolve internal and external escalations for POS integration scenarios, working with cross-functional partners for resolution.

Procurement Specialist

OneGuard Home Warranty
01.2020 - Current
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Saved company $94,552.59 by looking for and correcting errors involving coverage.

Technical Support Representative

Cox Communications
12.2018 - 12.2019
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and cable.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Assisted with updating technical support best practices for use by team.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Supervisor

Walmart
04.2013 - 01.2018
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Education

GED -

Old Central
Kalamazoo, MI

Skills

  • P>Proficiency in Training
  • P>Attention to Detail
  • P>Effective Communication
  • P>GSuite Software Proficiency

Accomplishments

    • Received Outstanding Performance ratings for 2020 and 2021

    • Helped develop and implement a training program for new agents in the Authorizations department.

Personal Information

Title: Procurement Specialist

Timeline

Technical Specialist

DoorDash
07.2022 - Current

Procurement Specialist

OneGuard Home Warranty
01.2020 - Current

Technical Support Representative

Cox Communications
12.2018 - 12.2019

Supervisor

Walmart
04.2013 - 01.2018

GED -

Old Central

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Russell Longenecker