Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Russell Palmer

Owensboro,KY

Summary

Dynamic Service Manager with 30 years in the automotive industry, adept at enhancing client satisfaction and driving employee performance at J&D Towing and Automotive. ASE Certified and skilled in account management, I effectively utilized O'Reilly's parts ordering system to streamline inventory processes, ensuring timely service delivery and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Manager/ Lead Tech

J&D Towing and Automotive
Owensboro
01.2018 - Current
  • Oversaw account management processes to ensure client satisfaction.
  • Lead technician
  • Oversaw employee performance and development initiatives.
  • Executed parts ordering through O'Reilly's website to ensure timely inventory replenishment.

Education

GED -

Owensboro Community And Technical College
Owensboro, KY
05.2004

Skills

  • Customer Service
  • ASE Certified
  • Automotive industry for 30 years as a Tech and Service writer
  • Have been using Oreily part orderer for 2 year

Certification

ASE certified

Timeline

Service Manager/ Lead Tech

J&D Towing and Automotive
01.2018 - Current

GED -

Owensboro Community And Technical College
Russell Palmer