Russell Ragan
Slidell,LA
Summary
Driven leader with a track record of enhancing operational efficiency and profitability at LaHoBa, LLC. Excelled in business and program administration, boosting customer retention through innovative management strategies. Skilled in staff training and development, fostering a culture of excellence and accountability. Achieved significant growth by streamlining operations and nurturing customer relationships.
Overview
10
10
years of professional experience
Work History
General Manager
LaHoBa LLC
01.2024 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase profitability.
General Manager
RoHoHo, Inc
06.2022 - 12.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
Delivery Driver
RoHoHo, Inc
10.2014 - 06.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Night Auditor
Clarion Inn and Suites
01.2016 - 05.2019
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Pearl River Central High School
Carriere, MS05.2004
Skills
- Business Administration
- Program Administration
- Workflow Planning
- Expense Control
- Customer Retention
- Customer Relationship Management
- Branding
- Operations Management
- Staff Training and Development
Timeline
General Manager
LaHoBa LLC
01.2024 - Current
General Manager
RoHoHo, Inc
06.2022 - 12.2023
Night Auditor
Clarion Inn and Suites
01.2016 - 05.2019
Delivery Driver
RoHoHo, Inc
10.2014 - 06.2022
High School Diploma -
Pearl River Central High School
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