Russell Smith
EVERETT,WA
Summary
Strong background in customer service and guest relations. Proficient in complaint handling and data entry, committed to enhancing client satisfaction through effective issue resolution.
Overview
25
25
years of professional experience
Work History
Guest Services Representative
Extended Stay America
Everett, WA
09.2013 - 02.2019
- 5+ years experience in all areas of hotel operations, including front desk, check-in / check-out procedures, managing accounts and reservations, and laundry.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Conducted regular audits of inventory and supplies to ensure availability for guests' needs.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Developed strategies to handle high-volume periods effectively, minimizing wait times for guests.
Customer Service Representative
Donnelly Communications, Inc.
Everett, WA
10.2003 - 01.2006
- Inbound call-center handling overflow and after-hours orders for many different companies, primarily catalogs and websites.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Managed customer accounts, maintaining up-to-date information and enhancing client satisfaction.
Sales Associate
FYE
Everett, WA
09.2000 - 12.2004
- Delivered exceptional customer service by assisting patrons with product selections and inquiries.
- Maintained organized merchandise displays to enhance store presentation and accessibility.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
Artist
Self-employed
Everett, WA
01.2007 - Current
- Digital fantasy artist, mainly commission work for a variety of clients.
- Develop unique artistic concepts for diverse projects, enhancing creative expression and originality.
- Maintain good relations and positive interactions with clients.
Education
Associate of Arts - 2D Animation
Vancouver Film School
Vancouver, BC02-2002
High School Diploma -
Kamiak High School
Mukilteo, WA05-2000
Timeline
Guest Services Representative
Extended Stay America
09.2013 - 02.2019
Artist
Self-employed
01.2007 - Current
Customer Service Representative
Donnelly Communications, Inc.
10.2003 - 01.2006
Sales Associate
FYE
09.2000 - 12.2004
Associate of Arts - 2D Animation
Vancouver Film School
High School Diploma -
Kamiak High School