KATHARINE ESPINOSA
Trenton,NJ
Summary
I am a dependable professional enthusiastically seeking an opportunity in which to apply my well-developed knowledge of administrative skills. Bringing many years of excellent customer service and performance in related roles. Accustomed to going above and beyond to reach team goals and objectives along with working in fast-paced, demanding environments.
Overview
10
10
years of professional experience
Work History
Guest Services Representative
All American Inn
04.2022 - 02.2023
- Receives and confirms room reservations by letter
- Registers and assigns rooms to guests
- Ensures that only authorized patrons use government-sponsored quarters
- Calculates and posts charges to patrons' accounts and balances totals with control records
- Prepares and safeguards cash receipts
- Maintains a professional appearance and demeanor at all times
- Prints backup reports from property management system
- Records and notifies appropriate person/organization of maintenance problems reported by guests
- Ensure front desk area and lobby remains clean
- Ensures that customer service is the first priority
Department Unit Clerk
Temple University Hospital
01.2016 - 04.2020
- Answered telephone calls, responded to requests for information, and routed callers to the correct personnel or departments
- Prepared charts for outpatient and inpatient services
- Screened calls and collected messages for unit personnel to promote team efficiency
- Coordinated internal and external patient transportation
- Supported patients with timely and knowledgeable responses to diverse requests
- Coordinated supply replenishment to meet expected unit demands
- Maintained office supplies inventory by checking stock and ordering new supplies
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Registrar
Roxborough Memorial Hospital
01.2015 - 01.2016
- Welcomed patients to facility and assisted with registration sign-in process
- Collected, evaluated and stored documents securely in permanent records
- Verifying Insurance
- Collect Co-Payments when applicable,
- Using CPSI, Well Soft, Passport, and Navinet Systems
- Proofread documents carefully to check accuracy and completeness of all paperwork
- Responded to incoming department phone calls and directed callers to appropriate team members based on need
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
Clerk
UAC, Urban Affairs Coalition
01.2013 - 01.2014
- Consulting, and other social services
- Kept office records organized and supplies well-stocked for optimal team performance
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- youth and young adults development
- Supported office clerical functions using word processing and other software, email and office machines
- Complied with confidentiality regulations in handling customer information
Education
Bachelor of Arts - Psychology
Rowan Community College
Associate of Arts - Psychology
Rowan Community College
High School Diploma - Science, Science Leadership Academy
Leadership Academy
Skills
- Administrative Support
- Coordinating Forms
- Records Scanning
- Supply Ordering
- Appointment Scheduling
- Medical Charting
- Time Management
- Verbal and Written Communication
- Problem-Solving
- Conflict Resolution
- Listening Skills
- Detail-Oriented
Timeline
Guest Services Representative
All American Inn
04.2022 - 02.2023
Department Unit Clerk
Temple University Hospital
01.2016 - 04.2020
Registrar
Roxborough Memorial Hospital
01.2015 - 01.2016
Clerk
UAC, Urban Affairs Coalition
01.2013 - 01.2014
Bachelor of Arts - Psychology
Rowan Community College
Associate of Arts - Psychology
Rowan Community College
High School Diploma - Science, Science Leadership Academy
Leadership Academy
Similar Profiles
Sina FarzanehSina Farzaneh
Member at Robert J Turner American Inn of CourtMember at Robert J Turner American Inn of Court
Bobby MillerBobby Miller
Motel Maintenance at North Country American Inn MotelMotel Maintenance at North Country American Inn Motel
Raissa B. LevyRaissa B. Levy
Executive Board of Directors at American Inn of Courts – Manatee ChapterExecutive Board of Directors at American Inn of Courts – Manatee Chapter
Noah KatzNoah Katz
Owner/Operator at Lou Dog's GymOwner/Operator at Lou Dog's Gym
Joseph CottoJoseph Cotto
Package Handler at FedExPackage Handler at FedEx