Russell Stokes
The Billy Graham Training Center at The Cove
Horse Shoe,NC
15
years of professional experience
Accomplished leader with extensive experience in guest services and sales management. Known for strategic planning, relationship development, and team mentorship, consistently driving enhanced guest experiences and operational efficiency.
Work History
Guest Services Supervisor
1 Year 9 Months- Supervised guest interactions, ensuring exceptional service and satisfaction.
- Trained and mentored staff on guest service best practices and operational procedures.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed scheduling and staffing to optimize coverage during peak periods.
- Collaborated closely with other departments to meet guest needs and provide the best possible experience.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Hired, trained and managed team of 30 Guest Services Representatives successfully.
Donor Ministry Representative
6 Years 8 Months- Cultivated strong relationships with listeners/donors through effective communication and engagement strategies.
- Coordinated and/or participated in events and outreach programs to strengthen community ties.
- Communicated with donors to provide and share updated information on how God used their giving to draw people to Himself through the music and teaching programs.
- Managed a diverse portfolio of donors, ensuring that each received tailored communications aligned with their specific desires.
- Collaborated with team members to create on-air messaging, ensure gifts were received and properly accounted for, etc.
Regional Sales Manager
2 Years 7 Months- Developed and implemented strategic sales plans to enhance market penetration.
- Led regional sales initiatives to drive revenue growth across multiple territories.
- Analyzed market trends to identify new business opportunities and optimize strategies.
- Collaborated with cross-functional teams to align sales objectives and respond to requests for proposals (RFPs).
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Established strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Finalized sales contracts with high-value customers.
- Served alongside construction and installation teams on major industrial vehicle wash systems
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
Sales Manager
3 Years 1 Month- Led sales team to exceed monthly targets through strategic planning and effective coaching.
- Fostered strong customer relationships, achieving high levels of customer satisfaction and loyalty.
- Conducted regular performance reviews, providing constructive feedback to drive individual improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.
Education
Bachelor of Science - Business Administration And Management
Skills
Relationship development
Effective communication
Customer service
Team building
Conflict resolution
Sales
Strategic planning
Timeline
Guest Services Supervisor
The Billy Graham Training Center at The Cove
01.2025 - CurrentRead More
Donor Ministry Representative
Blue Ridge Broadcasting/The Light FM
08.2017 - 04.2024Read More
Regional Sales Manager
DuBois Chemicals
01.2015 - 08.2017Read More
Sales Manager
CarMax
07.2011 - 08.2014Read More
Pfeiffer University
Bachelor of Science from Business Administration And Management
Read More