Russell Tingley

For the past five years, I have ran Palm Valley home inspections operations.

Day-to-day includes client and customer relations development, sales, financial development and management, logistics, employee evaluation/hiring, customer service.

• Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Promoted business' development by building and maintaining relationships with new clients.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Submitted reports to senior management to aid in business decision-making and planning.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Mentored new sales associates to contribute to store's positive culture.
• Researched issues to obtain appropriate answers to customer inquiries.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Trained newly hired sales team in upselling techniques.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Successfully drove new product lines to increase annual profits by [Number]%.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.