Christine Chongco
Valencia,CA
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
12
12
years of professional experience
Work History
Ward Clerk Transcriber
Kaiser Permanente
11.2022 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported office staff and operational requirements with administrative tasks.
- Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
- Answer phone calls and transfer to appropriate extension or department.
- Answer call light for patient needed some help and rely to nurses or nurse assistant.
- Schedule patients for hospital discharge follow-up.
- Order supplies needed by unit.
- Assist nurses for supplies needed.
- Prepare discharge packets and documents for the patient.
- Schedule transport for patient that is discharge or if patient going to other unit or floor.
- Communicate with other units.
- Coordinate with hospital Bed Board.
- Call admitting for direct Admission or patient is coming from other hospital or facilities.
- Coordinate with Environmental Services for dirty beds, room that needs to be clean.
Medical Biller
Rick Tucker DPM
02.2018 - Current
- Appointments, surgery, and pre-op scheduling
- Performs data entry, Insurance Verifications, collection of co-pays, co-insurance, deductibles
- Sends Medicare and Private Insurance billing in a timely manner
- Post payments and write off where applicable
- Generate and distribute necessary statements, documents, reports, and Appeal letters
- Check monthly insurance aging and patient aging reports
- Responsible for records management and account receivables
- Manages Doctor’s schedules, hospital affiliations /re-certifications and attestations
- EHR meaningful use measures
- Supervises two front office medical assistants
- Customer service phone calls
- Utilized and navigated online provider portals, for eligibility and benefit inquire
- Posting Payments, adjustments, and refunds to show correct outstanding balance on each account
- Claims follow-up for unpaid claims
- Collecting payments from the patient
- Conducted the research and reconciliation on transaction
- Manages the reconciliation of accounts receivable on daily basis
- Assisting front office when needed.
Admitting Representative
Sherman Oaks Hospital / Encino Hospital
08.2021 - 11.2022
- Register and admit patients to ER/hospital
- Obtain required medical and financial information and complete registration forms
- Verify insurance and eligibility
- Ensures registration forms are properly signed
- Prepare and process all admitting forms relating to patient admission
- Interview patient for information needed
- Perform verification, per-certification and other applicable processes ensuring admissions.
Lead Medical Biller
ZMG Clinics
02.2016 - 10.2018
- Payroll Processing
- Manages the reconciliation of accounts receivable and payable on daily basis
- QuickBooks
- Pay and post vendor invoices in timely manner
- Reconcile vendor’s statements
- Responsible on initial billing
- Making sure diagnosis codes, procedure codes and rendering provider are accurate before submitting claims
- Handling rejected claim by clearing house, identify why it is rejected and resubmitting it
- Utilized and navigated online provider portals, for eligibility and benefit inquire
- Posting Payments, adjustments, and refunds to show correct outstanding balance on each account
- Claims follow-up for unpaid claims
- Responsible for handling and resolving denied claims
- Prepare and distributed the customer's invoice and bills
- Responsible for the analyzing, researching, and resolving customer issue
- Conducted the research and reconciliation on transaction
- Responsible on checks, virtual credit card and insurance payment are deposited
- Monthly Reconciliation of bank accounts
- Supervising employees
- Responsible for the initial Screening Interview and new hire.
Medical / Administrative Assistant
West Medical Center
03.2015 - 05.2016
- Maintained patient charts by following all compliance guidelines
- Answer phone calls or call patient
- Schedule or reschedule patients for follow-up, treatment, procedure, or surgery
- Assuring patient will come on time for his or her appointment
- Educate patient for do’s and don’ts before and after treatment
- Making sure records are accurate and complete for billing patient’s insurance
- Then apply the corresponding CPT code and diagnosis code for every service or procedure done
- Calling insurance company for treatment or surgery authorization (follow-up or request)
- Submitting clinical report to insurance company for authorization
- Clerical Duties filing, photocopy, and scanning.
Assistant Manager
Ibex Global Services
01.2012 - 01.2014
- Deliver world-class customer service
- Provide effective and timely resolution of a range of customer inquiries
- Educate customers about products and services
- Leading a small team, providing discipline and performance feedback
- Hyping the floor and driving sales / metrics performance
- Validating sales to avoid escalations.
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA08.2025
Skills
- Strong Organization
- Task Delegation
- Data Entry
- Healthcare experience
- Administrative Support
- Reception Management
- Work Prioritization
- Clerical Functions
- Supply Ordering
- Document coordination
- Visitor directions
- Records Management
- Patient Scheduling
- Paperwork coordination
- Records Maintenance
- Customer Service
- Medical office administration
- Document Management
- Appointment Setting
- Insurance Verification
- Medical billing and coding
- Unit secretary training
Languages
Tagalog
Native or Bilingual
Timeline
Ward Clerk Transcriber
Kaiser Permanente
11.2022 - Current
Admitting Representative
Sherman Oaks Hospital / Encino Hospital
08.2021 - 11.2022
Medical Biller
Rick Tucker DPM
02.2018 - Current
Lead Medical Biller
ZMG Clinics
02.2016 - 10.2018
Medical / Administrative Assistant
West Medical Center
03.2015 - 05.2016
Assistant Manager
Ibex Global Services
01.2012 - 01.2014
Bachelor of Science - Nursing
West Coast University
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