Russell Waldrop
Chattanooga,TN
Summary
Proven leader and bilingual communicator, adept at fostering team collaboration and enhancing customer relations, significantly improved marketing and service standards at Amigos Mexican Cocina LLC. Skilled in problem resolution and computer applications, consistently achieving high customer satisfaction and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager and Bartender
Amigos Mexican Cocina LLC
02.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
Raft Guide and Campground Host
Adventures Unlimited
07.2001 - Current
- Provide an enjoyable and safe experience taking guests down the Ocoee river.
- Continually improving personal guiding skills by participating in ongoing training and certification processes.
- Demonstrate commitment to continuous improvement by actively seeking feedback from clients and incorporating suggestions for enhanced trip experiences.
- Assist in training new staff members, sharing industry knowledge and best practices for successful guiding techniques.
- Served as an ambassador for local tourism by providing knowledgeable recommendations about area attractions and activities beyond rafting experiences.
- Contributed to company''s positive reputation through consistently receiving high ratings on post-trip evaluations.
- Adapted quickly to changing weather conditions or water levels, making necessary adjustments to ensure safety without compromising enjoyment for guests.
- Proactively addressed client concerns or issues during trips, ensuring their comfort and enjoyment throughout the experience.
- Increased repeat business by fostering strong relationships with clients and maintaining exceptional service standards.
- Educated guests about local wildlife, plant life, and history during trips, enhancing their overall experience and appreciation for the natural environment.
- Ensured guest safety by conducting thorough pre-trip briefings and demonstrating proper use of equipment.
- Recognized as a top-performing guide within the organization, leading to increased responsibilities and trust from management.
- Managed emergency situations effectively, resulting in minimal disruptions to the overall experience for guests.
- Built and established positive relationships with patrons, team members and supervisors.
Community Outreach Coordinator
Cempa Community Care
08.2015 - 12.2017
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
- Increased public awareness of local resources by organizing and promoting community events.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Developed presentations for public events, community groups and school assemblies.
- Wrote content for newsletters, social media pages and informational packets.
- Organized successful fundraising events that generated significant contributions to support ongoing outreach efforts.
Medical Translator
Hamilton County Health Department
01.2014 - 06.2015
- Maintained strict adherence to HIPAA regulations and professional ethical guidelines while handling sensitive patient information during translations.
- Assisted in training new Medical Translators on industry-specific protocols, procedures, and terminology.
- Collaborated with interdisciplinary teams to ensure consistent language usage across all translated documents.
- Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
- Navigated cultural nuances during translations, fostering greater understanding and empathy among healthcare providers and patients.
- Enhanced patient comprehension by accurately translating complex medical terminology and concepts.
- Conducted thorough proofreading of translated materials, ensuring accuracy and consistency throughout all deliverables.
Education
Bachelor of Science - Cultural Anthropology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2013
Skills
- Bilingual (Spanish/English)
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer rapport
- Negotiation
- Product branding
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
Certification
Medical Translator
CPR and First Aid
Wilderness First Responder
Outdoor Recreation
Growing up in Guatemala, Costa Rica and Honduras where my parents were missionaries, being in the Great Outdoors is one of my passions. I am an avid mountain biker, paddle boarder, raft guide, hiker and camper. I love being able to expose others to the wonders of nature, especially in a professional setting.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager and Bartender
Amigos Mexican Cocina LLC
02.2020 - Current
Community Outreach Coordinator
Cempa Community Care
08.2015 - 12.2017
Medical Translator
Hamilton County Health Department
01.2014 - 06.2015
Raft Guide and Campground Host
Adventures Unlimited
07.2001 - Current
Bachelor of Science - Cultural Anthropology
The University of Tennessee - Chattanooga
Medical Translator
CPR and First Aid
Wilderness First Responder
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