Summary
Overview
Work History
Education
Skills
Recent Certifications And Technical Training
Timeline
Generic

RUSSELL WHIDDON

Eddy,tx

Summary

Strategic and service-driven management professional with over 20 years of cross-industry experience spanning HVAC, electronics distribution, and customer-centric environments. Proven ability to lead teams, manage large-scale client accounts, streamline operations, and enhance customer satisfaction. Adept at developing and maintaining strong relationships with OEM manufacturers, driving product innovation and growth. Known for strong communication skills, operational follow-through, and technical adaptability—well-suited for service management roles in technical equipment-based industries.

Overview

24
24
years of professional experience

Work History

Commercial HVAC Department Manager / IT Administrator / Marketing Coordinator

Danco Comfort Solutions
10.2021 - Current
  • Directed the launch and growth of a commercial HVAC service and maintenance division.
  • Oversaw all departmental operations including sales strategy, technician dispatching, and client account management.
  • Directed teams of installation specialists through complex HVAC installation and design projects.
  • Collaborated with fabrication specialists to design and execute custom ductwork solutions.
  • Developed and grew strong relationships with OEM manufacturers to enhance product offerings and secure timely deliveries.
  • Administered IT systems including CRM database, service scheduling tools, and reporting software.
  • Developed both B2B and residential marketing initiatives to drive lead generation, online presence, and customer outreach.
  • Collaborated closely with the company owner on a comprehensive rebranding campaign to modernize and reposition the company’s market identity.
  • Assisted with purchasing responsibilities, including vendor communication and order tracking.
  • Managed collections and billing processes for the commercial service division.
  • Led the company’s annual inventory management review, determining updated minimum/maximum stock levels and product flow strategies.
  • Worked cross-functionally with department heads to develop, document, and refine internal procedures and operational processes.
  • Managed complex projects from initiation to completion, ensuring alignment with client specifications and service timelines.
  • Consistently recognized for superior service communication and client satisfaction retention.

Branch Manager / Sales Manager / Account Manager

Lesco Distributing
02.2008 - 01.2021
  • Company Overview: One of the nation's leading distributors of automotive electronics.
  • Advanced through roles from Account Manager to Branch Manager.
  • Managed a customer base of over 5,000 accounts, overseeing sales, operations, customer service, and warehouse functions.
  • Developed and grew strong relationships with OEM manufacturers, negotiating product enhancements and refining global sales strategies.
  • Spoke daily with manufacturers, working collaboratively to improve and refine product offerings for worldwide sales and purchasing.
  • Directed daily IT operations and systems administration across branch platforms.
  • Developed marketing strategies and sales plans that drove multi-year growth, earning national industry awards.
  • Negotiated supplier and vendor contracts, improving product access and supply chain reliability.
  • Supervised customer accounts, credit, and collections to maintain healthy financial performance.
  • Executed a major branch relocation and redesign initiative, leading to increased capacity and market visibility.
  • Managed a full team across roles, providing training, mentoring, and performance development.
  • One of the nation's leading distributors of automotive electronics.

Mobile Electronics Department Manager

Tweeter Home Entertainment Group
01.2001 - 01.2007
  • Oversaw custom installations of high-end mobile electronics, including audio/video, GPS, and security systems.
  • Managed purchasing, inventory, quoting, and installation scheduling.
  • Recruited and trained the sales and install team, implementing performance tracking systems.
  • Designed and executed custom fabrication solutions using wood, metal, and fiberglass.
  • Coordinated department operations including P&L, customer experience, and store leadership support.
  • Promoted from Sales Associate to Department Manager; awarded Salesperson of the Year and multiple top-performer recognitions.

Education

Texas State Technical College
Waco, TX

Brookhaven Community College
Farmers Branch, TX

Skills

  • Client Relationship Management
  • Cross-Functional Team Leadership
  • Project Management & Execution
  • Technical Communication
  • CRM & Database Administration
  • IT Infrastructure & Systems Support
  • Service Process Development
  • Commercial Sales Strategy
  • Marketing Coordination
  • Inventory & Purchasing Oversight
  • Microsoft Office (Excel, Word, Outlook)
  • AI Platforms (eg, ChatGPT, etc)
  • Digital Artwork & Design Tools (eg, Paint 3D, etc)
  • CRM Platforms (eg, ServiceTitan, Take Stock)
  • IT Systems & Support Tools
  • Project Scheduling & Dispatch Software
  • Digital Marketing & Social Media Tools

Recent Certifications And Technical Training

  • 17 Certifications in HVAC Technical Knowledge
  • Certified HVAC Maintenance Sales Training
  • HVAC Manufacturer Boot Camp – Honors: Best Sales Presentation
  • ServiceTitan Marketing Boot Camp, Los Angeles, CA, Attended a national marketing boot camp hosted by ServiceTitan, a leading trades service platform, focused on enhancing marketing strategies, digital tools, and operational best practices for service-oriented businesses.

Timeline

Commercial HVAC Department Manager / IT Administrator / Marketing Coordinator

Danco Comfort Solutions
10.2021 - Current

Branch Manager / Sales Manager / Account Manager

Lesco Distributing
02.2008 - 01.2021

Mobile Electronics Department Manager

Tweeter Home Entertainment Group
01.2001 - 01.2007

Brookhaven Community College

Texas State Technical College

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RUSSELL WHIDDON