Russell White
Henderson,NV
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
11
11
years of professional experience
Work History
Service Advisor
Friendly Ford
Las Vegas, Nv
03.2026 - Current
- Coordinated appointments and optimized service workflow to enhance customer experience.
- Communicated service recommendations to customers and resolved concerns effectively.
- Supported customers with service inquiries and provided guidance on vehicle maintenance.
Photo Lab Manager
Cashman Photo Enterprises
Las Vegas, Nevada
11.2025 - 02.2026
- Led photo teams to exceed sales targets and enhance operational performance.
- Managed daily operations of photo lab, streamlining workflow and upholding quality standards.
- Oversaw staff training and development, elevating customer service and advancing technical skills.
- Implemented inventory management systems for photographic supplies and equipment.
Store Manager
Big O Tires
Las Vegas, NV
12.2024 - 08.2025
- Led team members to improve store productivity and streamline operations.
- Trained staff on cash handling procedures, achieving accuracy in daily deposits and end-of-day reconciliation.
- Conducted interviews and hired employees to meet specific team needs.
Operations Manager
Imperial Auto and Truck
Henderson, NV
11.2021 - 12.2024
- Led service staff, mechanics, and sales closer in an auto repair shop to ensure seamless operations.
- Coordinated logistics for parts procurement and inventory management.
- Coordinated logistics for parts procurement and inventory management to maintain optimal stock levels.
- Conducted staff training on safety protocols and operational procedures to enhance workplace safety and compliance.
Service Advisor
Chapman Chrysler Jeep Dodge Ram
Las Vegas, NV
07.2019 - 11.2021
- Managed repairs and provided tailored maintenance and repair recommendations to enhance customer satisfaction.
- Assisted customers with vehicle inquiries and service recommendations, ensuring clarity and understanding of service options.
- Scheduled appointments and coordinated daily service operations to optimize workflow and improve customer experience.
- Scheduled appointments and managed daily service operations efficiently.
Service Advisor
Titan Machinery
Omaha, NE
09.2018 - 07.2019
- Facilitated warranty claims process, managed administrative tasks, prepared customer estimates, and recommended repairs.
- Guided customers on service inquiries and provided tailored vehicle maintenance recommendations.
- Collaborated with technicians to provide accurate service estimates and updates.
- Partnered with technicians to deliver precise service estimates and timely updates.
Service Advisor
Chapman Chrysler Jeep Dodge Ram
Las Vegas, NV
04.2016 - 07.2018
- Directed repair activities, delivering tailored maintenance and repair recommendations to enhance customer satisfaction.
- Coordinated communication between technicians and customers for service updates.
- Provided detailed explanations of service recommendations to clients.
- Coordinated communication between technicians and customers, ensuring timely service updates and fostering trust.
Dispatch Manager
Henderson Hyundai
Henderson, NV
07.2015 - 04.2016
- Directed vehicle repairs to ensure timely and accurate service delivery.
- Oversaw scheduling and routing for efficient vehicle transportation and service.
- Coordinated communication between service technicians and customer service representatives to streamline issue resolution.
- Oversaw scheduling and routing to optimize vehicle transportation and service timelines.
Education
High School Diploma -
Ed W. Clark High School
NVSkills
- Service recommendation communication
- Client management
- Customer retention strategies
- Workflow optimization
- Time management
- Inventory management
- Technical troubleshooting
- Conflict resolution
- Communication expertise
- Detail-oriented
Accomplishments
- Served four years in the United States Marine Corps, received meritorious mast while serving in the United States Marine Corps for exceptional mortar gunnery during live-fire exercise 01/01/97.
- Six-year master service advisor Certification Dodge Chrysler Jeep Ram.
- Chamber Of Commerce Outstanding Customer Service award 2010.
Awards
- Outstanding customer service award, 2010, Las Vegas chamber of commerce
- Meritorious mast for exceptional mortar gunnery, 1996, USMC
Timeline
Service Advisor
Friendly Ford
03.2026 - Current
Photo Lab Manager
Cashman Photo Enterprises
11.2025 - 02.2026
Store Manager
Big O Tires
12.2024 - 08.2025
Operations Manager
Imperial Auto and Truck
11.2021 - 12.2024
Service Advisor
Chapman Chrysler Jeep Dodge Ram
07.2019 - 11.2021
Service Advisor
Titan Machinery
09.2018 - 07.2019
Service Advisor
Chapman Chrysler Jeep Dodge Ram
04.2016 - 07.2018
Dispatch Manager
Henderson Hyundai
07.2015 - 04.2016
High School Diploma -
Ed W. Clark High School